ISG Playbook
APIs
User research provides a critical design strategy foundation that allows you to understand and empathize with customers to design valuable products and services. Something this important does not come easy. At times, conducting user research can feel as though it is full of barriers, but it can be easier to manage with some upfront organization.
Join us for a case study of how the recently centralized Quality Payment Program’s (QPP) human-centered design team learned to be effective by scaling and streamlining the research processes. Highlights will include lessons learned when setting up a user research panel in Salesforce, creating a research repository in EnjoyHQ, and measuring the experience with a modified version of Forester’s Customer Experience Index.
As of Monday July 19th, several changes will be made to Shared Services communications in order to ensure the user community is receiving accurate and up-to-date information regarding the services they are relying on. A list of Shared Services can be located at QualityNet IT Services. The upcoming changes include:
Slack
The #hcqis-service-interuption channel will be retired and two new channels below will be created. Note: If you are currently following the #hcqis-service-interuption channel, you will automatically be added to the new channels listed below.
- #qnet-planned-activities: This channel will be used to notify the user community of release notices and scheduled maintenance and will include planned activities with and without anticipated downtime.
- #qnet-unplanned-service-interruption: This channel will be used to quickly notify the user community of reported issues impacting the user experience as well as unplanned service outages and access issues.
Confluence
The Release and Environment Coordination (REC) is being revamped to include direct input from the service teams and will serve as the main Confluence method for notifying the user community of planned activities. The REC page will provide a consolidated view of all planned activities for the shared services. The REC page is located at Release and Environment Coordination (REC).
You will continue to receive email updates from the service-specific listservs as usual. If you have any questions, please contact us on Slack at #help-service-center-sos.
CMS CCSQ users have access to CMS-approved and developed emailing and messaging tool.
With both distribution and discussion lists, QualityNet Mailer offers customizable email solutions with easy-to-manage features. Schedule meetings and events or deliver news and important information with notification lists, which serve as simple, one-way communications. Discussion lists provide the ability for comments and conversation, with review and release controls available for administrators. In addition, QualityNet Mailer offers public and private subscription options for easy membership management.
This CMS-approved tool has been called a lifesaver by users and can simplify and streamline your emailing and discussion list workflows.
Visit the QualityNet Mailer Confluence space for more information, or to request a demo or sign up, contact the mailer team at ESS_ADO_Support@ventera.com.