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Created by Unknown User (ki8431), last modified by Robert Fay on Mar 10, 2021

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The HCD process at CMS is a framework for describing design thinking as a continuous improvement philosophy. While the number and naming of "steps" or "phases" may differ between frameworks, they all focus on customer empathy and engagement as a way to solve the right problem the right way.

Learn about the steps and methods used at each phase of the Human-Centered Design process.

HCD @ CMS

Blog Posts

Blog: DHS (Department of Homeland Security) Usability Testing Kit — So Easy, Anyone Can Do It created by
Meaghan Hudak

Nov 27, 2023

Human-Centered Design
Blog: Human-Centered AI: 5 HCD Principles for Developing AI created by
Chelsea Brigg

Sep 29, 2023

Human-Centered Design
Blog: How Collaboration Improves U.S. Health Care created by
Howard Montgomery

Sep 18, 2023

Human-Centered Design
Blog: Working with the Public to Improve Digital Forms: A GSA Case Study created by
Amy Castellani

Sep 14, 2023

Human-Centered Design
Blog: How to Design the Best Meeting Ever created by
Robert Fay

Sep 08, 2023

Human-Centered Design

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