Frontline Frances (Patient Coordinator)

I’ve gained more responsibility at my company over the six years I’ve worked here. I manage our call center, run reports, and ensure the team can securely access CMS programs. I assist call center reps with intakes, appeals, medical records, and closeouts.

I work the early shift and I also work weekends, so I have two weekdays off. I am a mom of 5 and appreciate the work flexibility! Work is usually busy at the beginning and ending of the year. There are not too many challenges but sometimes we get some difficult callers – we speak to patients, providers, and managed care plan representatives.