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Mark your calendars for Thursday, September 29 at 1:00 pm ET for CCSQ HCD Community of Practice: Measuring Customer Satisfaction: Case Studies from Hospital Quality Reporting Program (HQR) & Quality Payment Program (QPP). Join us to learn about aspects of customer satisfaction research at CCSQ, such as: 

  • Securing PRA coverage,
  • Survey tools used on these projects,
  • Writing customer satisfaction survey questions,
  • Leveraging site intercept survey technology, and
  • How the HCD Center of Excellence can support your team’s customer satisfaction research.

Find Zoom info and other details on the HCD CoE space: https://qnetconfluence.cms.gov/display/HCD/Community

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