HCD CoP – Measuring Customer Satisfaction

Mark your calendars for Thursday, September 29 at 1:00 pm ET for CCSQ HCD Community of Practice: Measuring Customer Satisfaction: Case Studies from Hospital Quality Reporting Program (HQR) & Quality Payment Program (QPP). The session will include case studies from HQR and QPP to learn how they’ve implemented customer satisfaction surveys into their HCD practice. These surveys provide a continuous feedback mechanism for customers to express actionable praise and critique of CCSQ products and services. Join us to learn about aspects of customer satisfaction research at CCSQ, such as: 

• Securing PRA coverage,
• Survey tools used on these projects,
• Writing customer satisfaction survey questions,
• Leveraging site intercept survey technology, and
• How the HCD Center of Excellence can support your team’s customer satisfaction research.

Find Zoom info and other details on the HCD CoE space: https://qnetconfluence.cms.gov/display/HCD/Community