ISG Playbook
APIsDate
27 Sep
Attendees
HCD CoP Sponsor: Valles-McCullough, Ginny
- Mel Woodard (Ad Hoc)
- Sophia Dengo (Ad Hoc)
- Huge DC
- Erik Connors (HUGE)
- Glennette Clark
- Chirombo Lovemore
- Min Lu
- Sara Neel
- Suzzanne Marti-Devroye
- Eric Smallwood
- Jennifer Harris
- Ginny Valles-McCullough
- Nicole Riesenberger
- Michelle Petruska
- Indre Goble
- Leslie Humphreys
- Carol Buren
- Susan Goodrich
- Rob Fay
- Maky Afework
- Carol Kramme
- Evan Katz
- Lilian Yu
- Leslie Flaherty
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- Bellamy, Kyle
- Robert Fay
Humphreys, Lesley
- Chirombo, Lovemore
- Mertan, Craig
- Neel, Sara
- Tisinger, Karen
- Yu, Lilian
Goals
- Share best practices and educate people on the benefits of HCD
- Collaboratively solve problems
- Help each member be more successful in their role
Agenda
Introductions
| Item | Who | Notes |
|---|---|---|
| Welcome |
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Robert Fay, Unknown User (lg7052)
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| Recap Jul CoP |
QPP
Adam, Program Manager (Huge)
- Responsible for 3 UX and design teams for QPP
- Web Interface (submission mechanism), Performance Feedback and Scoring Team, Analytics & Reporting Team (Internal dashboard and data modules)
- Almost been 2 years and no real issues
Glennette Clark (QPP)
- Primary work on Claims data and getting feedback on their data needs
- Working with Huge
- Does DC UX Camps – next one in January
Sara Neel
- UI/UX designer and developer on redesigning QualityNet.org, HARP and iQIES application redesign
HCD @ CMS
Leslie Flaherty, Patients over Paperwork
- Meeting with customers to create journey maps and what needs to be implemented
- Pilot in OIT – Completed development life cycle journey maps
- HCD approach for CMS employee on-boarding to improve experience
- Problem: getting clearance for external publication
Primarily focused on:
- HCD Pilot Training sessions for everyone in CCSQ and how they can use it in their work,
- CoP will move into HCD Center of Excellence and part of the HCD Charter,
- Working and analyzing design systems across all LOBS and Design.CMS.gov and see if there is value in creating a HCQIS design system
- Looking at a service to improve for CCSQ - looking at personas and see if there is an enterprise persona that overlaps. Will be doing journey map workshops and create a service blueprint.
Upcoming Events
Recap of last month:
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| PM3 HCD Team Updates | Robert Fay |
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| Upcoming Events | Customer Experience (CX) Innovation in Public Sector: 9/12/18, 5 PM to 8 PM - https://www.surveygizmo.com/s3/4441517/Sept-12-Digital-Exchange-Registration |
Design Thinking DC Meetup Group - Fall Summit 2018 |
: 9/28/18, 12: |
30 PM to 6 PM - https://www.meetup.com/Design-Thinking-DC/events/252164588 REcon 18: Designing |
the Future of Research |
: 10/20/18, |
9AM - 7PM - http://www.recon18.com DesignOps Summit |
2018 11/7-9/18 - |
- Elements were out of date and didn't take accessibility into account
- style guides not easily extensible
- Created for consistency, promote 508 compliance, responsive web design and to make development faster
- Serve as a living source of truth for UI standards
- Design system: one stop shop for code for design patterns and documentation for things we use on a regular basis
- Haven't been tested as a web design system
- Individual components have been tested in different applications
- Constantly being updated and modified and primarily been driven by AdHoc
- Anyone can contribute by Github PRs and has a "Code of Conduct" guideline
- There is a AdHoc team that manages pull requests and contributions from Github
- Has not been a lot of outside contributions
- Meant to be consumed by any technical stack
- Have to manually update design system when there are updates
- You don't have to use the whole system if you don't want to
- Can just use packages by need - core, layout, etc.
- Should be a living standard
- Everyone should be helping Design.CMS.gov to improve and evolve
- Sara Neel: Recommendation for date ranges for iQIES
- Eric Smallwood: Needed date range for HQR
- Intent to support Angular, React and Plug(?)
- Is Assets.Design.CMS being used?
- Atomic Design
- PM3 (Carol Kramme) - are you considering service patterns as the British (and Canadian) government digital service teams are doing? (more info here: https://designnotes.blog.gov.uk/category/service-patterns/, and https://medium.com/@davislevine/service-design-patterns-930203c8df37.)
Topic: Design Studio |
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| Future Topics |
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| Close | We Need Your Help
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