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The CCSQ Human-Centered Design Community of Practice (HCD CoP) exists so that practitioners and those passionate about design can learn, share, and apply HCD knowledge.

These monthly information sessions involve participation by UX designers and researchers, engineers, product managers, and anyone passionate about human-centered design. During these online sessions speakers share their experiences and insights with the community to support continued learning around important HCD topics. Recent programs have included: Championing the Value of HCD in Government, Engaging with Ethics to Make Trustworthy Experiences, Customer Experience: A Fireside Chat, and World Usability Day 2021 - Design of Our Online World.

Our guiding principles for the community are to:

Elevate HCD literacy and understanding
Bring creativity to problem solving and ideation
Talk about challenges and unsolved problems

We encourage everyone to participate in the community so that we can continue to grow the application of HCD across ISG.

If you’re interested in sharing your work and insights at an upcoming community of practice, please tell us more about it here.

Upcoming Meetings

Meeting	Topic
Thursday, May 2726, 2022 1 PM ET	HCD as a Verb and Behavior Presented by Human-Centered Design Thinking (HCD) Specialist Howard M. Montgomery (Contractor) with OIT/ISPG, Division of Security & Privacy Compliance, Centers for Medicare & Medicaid Services. Look for more information soon.
Thursday, June 30, 2022 1 PM ET	Look for more information soon.
Thursday, July 28, 2022 1 PM ET	Look for more information soon.
Thursday, August 25, 1 PM ET	Look for more information soon.
Thursday, September 29, 1 PM ET	Look for more information soon.
Thursday, October 27, 1 PM ET	Look for more information soon.
November, 2022	World Usability Day In this year's theme, Our Health, we look to explore systems that provide healthcare in all its many forms such as virtual/telehealth, electronic health records, healthcare products and all digital health related solutions. This theme will help us explore timely and important issues such as continuity of care, access to treatment, telemedicine, systems for mental health, exercise, nutrition and many more. In addition, Our Health includes health problems related to environmental issues such as air and water pollution impact on health. Look for more information.
Thursday, December 15, 1 PM ET	Look for more information soon.

Past Meeting Notes

Meeting	Topic
April 28, 2022: Session Materials	Brainstorming: How to Create More Ideas and Better Ideas
March 31, 2022: Session Materials	Championing the Value of HCD in Government
February 23, 2022: Session Materials	Customer Experience: A Fireside Chat with Stephanie Thum, CCXP
January 28, 2022: Session Materials	Engaging with Ethics to Make Trustworthy Experiences
December 17, 2021: Session Materials	Using Ethnography to Make APIs Usable
November 10, 2021: Session Materials	World Usability Day Design of Our Online World: Trust, Ethics, and Integrity
October 29, 2021: Session Materials	Creative Facilitation: Increase Collaboration, Productivity, and Innovation
September 24, 2021: Session Materials	Touchpoints: Making Customer Feedback Easier
August 27, 2021: Session Materials	Driving Creativity and Improving Customer Experience with Empathy - A Panel Discussion
July 30, 2021: Session Materials	Struggles and Successes on Our Way to Operationalizing HCD Research - A Case Study from QPP
June 25, 2021: Session Materials	Service Design for Hospital Quality Reporting (HQR): Service Blueprint and Journey Maps
May 28, 2021: Session Materials	Leveraging Human-Centered Techniques in Root Cause Analysis: Tracing Cause Without Blame
April 30, 2021: Session Materials	Behind the Glass: Interview Techniques for Non-Researchers
March 26, 2021: Overview, Resources, Recording	What Three Heuristic Evaluations Taught Us About Iteration
February 26, 2021: Overview, Recording	The Content Audit: Agony and Ecstasy
January 29, 2021: Overview, Recording	Incorporate Web Analytics into Your Design Practice
December 18, 2020: Overview, Recording	HCD and COVID-19: A Panel Discussion.
November 12, 2020: Event Site, Session Recordings, Decks	World Usability Day - Human Centered AI
October 30, 2020: Overview, Deck, Recording	Researchers Don't Let Friends Use Unreliable Task Ratings
September 25, 2020: Overview, Deck, Recording	Working at the Intersection of Graphic Design and HCD
August 28, 2020: Overview, Deck, Resources	Validating and Improving Navigation with Tree Testing
August 14, 2020	Designing World Usability Day
July 2020 Community of Practice: Video, Deck, and Resources	Designing for Accessibility
June 2020 Community of Practice: Overview, Video, and Resources	Improve Customer Experience with Content Strategy
May 2020 Program Overview, Video, and Resources	Brainstorm Better: Improving a Critical Skill
April 2020 Meeting Overview and Deck	Quantifying Behavior and Impact Along the Customer Journey
March 2020 Meeting Overview and Video	Uncover Problems and Discover Opportunities with Usability Testing
February 2020 Meeting Overview and Video	Lean UX Approaches for Agile Environments
January 2020 Meeting Overview and Video	Using Personas for Effective Decision-Making: A Panel Discussion
December 2019 Meeting Overview and Deck	Design Systems: A Panel Discussion
November 2019 World Usability Day	Designing for the Future We Want
June 2019 Meeting Minutes	Best practices to capture human interest in the UI
May 2019 Meeting Minutes	Persona-driven backlog prioritization
April 2019 Meeting Minutes	Discussion: Recruiting research participants
March 2019 Meeting Minutes	Building a Roadmap using Atlassian
February 2019 Meeting Minutes	Section 508
January 2019 Meeting Minutes	Lean Coffee
December 2018 Meeting Minutes	2018 UX teams Retro
November 2018 Meeting Minutes	Integrating UX into Agile
October 2018 Meeting Minutes	Paperwork Reduction Act and its Impact on User Research
September 2018 Meeting Minutes	CMS Design System
August 2018 Meeting Minutes	Design Studio
July 2018 Meeting Minutes	Lean Coffee
June 2018 Meeting Minutes	General Discussion
May 2018 Meeting Minutes	General Discussion

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Email List

Sign up for “CCSQ HCD-CoP Notify" to stay informed of HCD Community of Practice events by following the steps provided in the Quick Start Guide below. All users on our previous distribution list have already been added to this listserv.

Quick Start Guide

Step 1: Access the QualityNet site at https://qualitynet.cms.gov/.

Step 2: Click Subscribe to Email Updates.

Step 3: Select Private Lists tab.

Step 4: Enter the required fields (name and email) and select CCSQ HCD-CoP Notify: Human-Centered Design Community of Practice Notifications from the list.

Note: Please sign up with a company-affiliated email address. Requests with personal email addresses will be rejected.

Step 5: Click Submit.

Step 6: Follow the instructions sent via email to confirm your subscription. Once your request is approved by the list administrator, you will be added to the distribution list and will begin receiving email notifications.

Additional Guidance

You must ensure that “ccsq-hcd-cop@mailer.qualitynet.org” is part of your safe sender list. If you are having issues whitelisting this email address, please contact your IT support for assistance.
To unsubscribe from the email list, simply send an email with a subject of "Unsubscribe" to ccsq-hcd-cop-leave@mailer.qualitynet.org.
Please email us at hcd@hcqis.org if you have any questions.

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