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CCSQ HCD Training
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The premise of Human-Centered Design is to seek to understand your customer. What does it look like to involve your customer throughout the process of creating products, services, and policies that impact them?
The HCD Center of Excellence provides training opportunities and resources to help you be more successful in your role supporting the mission of CMS.
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Training Catalog |
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Video ShortsWatch short videos to learn about the methods used at each phase of the Human-Centered Design process as well as an introduction to design thinking. |
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Books We're Reading
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<a href="https://www.goodreads.com/book/show/2420301.The_Back_of_the_Napkin" title="The Back of the Napkin"> <img src="https://i.gr-assets.com/images/S/compressed.photo.goodreads.com/books/1432738947i/2420301._SX50_.jpg"><br>The Back of the Napkin</a>
</p>
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<a href="https://www.goodreads.com/book/show/18197267-don-t-make-me-think-revisited" > <img src="https://i.gr-assets.com/images/S/compressed.photo.goodreads.com/books/1384736553i/18197267._SX50_.jpg alt="Don't Make Me Think"><br>Don't Make Me Think</a>
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<a href="https://www.goodreads.com/book/show/13436116-lean-ux"><img src="https://i.gr-assets.com/images/S/compressed.photo.goodreads.com/books/1381355830i/13436116._SX50_.jpg" alt="Lean UX"><br>Lean UX</a>
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<a href="https://www.goodreads.com/book/show/22775594-service-design-for-business" > <img src="https://i.gr-assets.com/images/S/compressed.photo.goodreads.com/books/1449423764i/22775594._SY75_.jpg" alt="Service Design for Business">
<br>Service Design for Business</a>
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<a href="https://www.goodreads.com/book/show/17938813-solving-problems-with-design-thinking"> <img src="https://i.gr-assets.com/images/S/compressed.photo.goodreads.com/books/1375674579i/17938813._SX50_.jpg" alt="Solving Problems with Design Thinking">
<br>Solving Problems with Design Thinking</a>
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<a href="https://www.goodreads.com/book/show/25814544-sprint"> <img src="https://i.gr-assets.com/images/S/compressed.photo.goodreads.com/books/1457284924i/25814544._SY75_.jpg" alt="Sprint: How to Solve Big Problems and Test New Ideas in Just Five Days</a>">
<br>Sprint: How to Solve Big Problems and Test New Ideas in Just Five Days</a>
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<a href="https://www.goodreads.com/book/show/28605459-validating-product-ideas"> <img src="https://i.gr-assets.com/images/S/compressed.photo.goodreads.com/books/1453230051i/28605459._SY75_.jpg" alt="Validating Product Ideas">
<br>Validating Product Ideas</a>
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Lean UX: Applying Lean Principles to Improve User Experience
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Solving Problems with Design Thinking
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Sprint: How to Solve Big Problems and Test New Ideas in Just 5 Days
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<a href="https://www.goodreads.com/book/show/28605459-validating-product-ideas"> <img src="https://i.gr-assets.com/images/S/compressed.photo.goodreads.com/books/1453230051i/28605459._SY75_.jpg"></a>
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HCD Events
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Related Information
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