ISG Playbook
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CCSQ HCD Training
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The premise of Human-Centered Design is to seek to understand your customer. What does it look like to involve your customer throughout the process of creating products, services, and policies that impact them?
The HCD Center of Excellence provides training opportunities and resources to help you be more successful in your role supporting the mission of CMS.
Training Catalog
Video Shorts
Watch short videos to learn about the methods used at each phase of the Human-Centered Design process as well as an introduction to design thinking.
Books We're Reading
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<a href="https://www.goodreads.com/book/show/2420301.The_Back_of_the_Napkin"> <img src="https://i.gr-assets.com/images/S/compressed.photo.goodreads.com/books/1432738947i/2420301._SX50_.jpg"></a> |
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<a href="https://www.goodreads.com/book/show/18197267-don-t-make-me-think-revisited"> <img src="https://i.gr-assets.com/images/S/compressed.photo.goodreads.com/books/1384736553i/18197267._SX50_.jpg"></a>
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<a href="https://www.goodreads.com/book/show/13436116-lean-ux"> <img src="https://i.gr-assets.com/images/S/compressed.photo.goodreads.com/books/1381355830i/13436116._SX50_.jpg"></a>
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Lean UX: Applying Lean Principles to Improve User Experience
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<a href="https://www.goodreads.com/book/show/22775594-service-design-for-business"> <img src="https://i.gr-assets.com/images/S/compressed.photo.goodreads.com/books/1449423764i/22775594._SY75_.jpg"></a>
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<a href="https://www.goodreads.com/book/show/17938813-solving-problems-with-design-thinking"> <img src="https://i.gr-assets.com/images/S/compressed.photo.goodreads.com/books/1375674579i/17938813._SX50_.jpg"></a>
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Solving Problems with Design Thinking
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<a href="https://www.goodreads.com/book/show/25814544-sprint"> <img src="https://i.gr-assets.com/images/S/compressed.photo.goodreads.com/books/1457284924i/25814544._SY75_.jpg"></a>
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Sprint: How to Solve Big Problems and Test New Ideas in Just 5 Days
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<a href="https://www.goodreads.com/book/show/28605459-validating-product-ideas"> <img src="https://i.gr-assets.com/images/S/compressed.photo.goodreads.com/books/1453230051i/28605459._SY75_.jpg"></a>
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HCD Events
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Related Information
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<p align="center">
<a href="https://accessibility.18f.gov/" title="Accessibility works best when incorporated into an agile production environment. It's very hard to adequately address accessibility concerns at the end of a project, but if taken into account at the beginning, it's quite straightforward and cost effective. The best and perhaps only way to ensure this is done, is training and education">18F Accessibility Guide</a> <br>
<a href="https://design.cms.gov/" title="The design system is a set of open source design and front-end development resources for creating Section 508 compliant, responsive, and consistent websites. It builds on the U.S. Web Design Standards and extends it to support additional CSS and React components, utility classes, and a grid framework to allow teams to quickly prototype and build accessible, responsive, production-ready websites.">CMS Design System</a> <br>
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The design system is a set of open source design and front-end development resources for creating Section 508 compliant, responsive, and consistent websites. It builds on the U.S. Web Design Standards and extends it to support additional CSS and React components, utility classes, and a grid framework to allow teams to quickly prototype and build accessible, responsive, production-ready websites.
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HCD follows a series of well defined methods for analysis, design, and evaluation of hardware, software, and web interfaces. The HCD process is iterative, generally predictable, and repeatable. Research, design, and evaluation steps are built in from the first stage of each project, and they continue throughout to implementation.
Learn about the steps and methods used at each phase of the Human-Centered Design process.
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A design system for the federal government
Design and build fast, accessible, mobile-friendly government websites backed by user research.
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