ISG Playbook
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What is a Conversation Guide?
What It IsA conversation guide is a list of discussion topics and prompts to help guide your questions and interactions during user interviews and other user research.
When to
Use Ituse a Conversation Guide?
During Use this conversation guide during user interviews and other user research, especially when you are pursuing unscripted, informal interactions that can develop naturally.
How
to Use It:do I use a Conversation Guide?
Download Conversation Guide (MS Word)
Field | How to Use the Field |
Section | If you are dividing your topics into sections, list the section. |
Topic | List the topic category for each set of prompts. |
Prompts | List conversational prompts, generally as open-ended questions the user can talk about at length if necessary. Example of a prompt: Talk about tasks user tackles upon logging in each morning. |
Notes | Use as needed for your own purposes. |
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MORE INFORMATION |
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RELATED METHODS |