ISG Playbook
APIs
What is a Conversation Guide?
A conversation guide is a list of discussion topics and prompts to help guide your questions and interactions during user interviews and other user research.
When to use a Conversation Guide?
During user interviews and other user research, especially when you are pursuing unscripted, informal interactions that can develop naturally.
How do I use a Conversation Guide?
Download Conversation Guide (MS Word)
Field | How to Use the Field |
Section | If you are dividing your topics into sections, list the section. |
Topic | List the topic category for each set of prompts. |
Prompts | List conversational prompts, generally as open-ended questions the user can talk about at length if necessary. Example of a prompt: Talk about tasks user tackles upon logging in each morning. |
Notes | Use as needed for your own purposes. |
HCD PROCESS
- Immerse Phase
