The premise of Human-Centered Design is to seek to understand your customer. What does it look like to involve your customer throughout the process of creating products, services, and policies that impact them?
The HCD Center of Excellence provides training opportunities and resources to help you be more successful in your role supporting the mission of CMS.
The Human-Centered Design Center of Excellence works closely with CCSQ and ISG to guide, support, and foster the adoption and maturation of human-centered design practices. To achieve this, they empower CMS stakeholders to innovate by providing consumer-first research and design thinking strategies and solutions. The team offers training for everyone in the Center, both federal employees and contractor partners.
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Upcoming Training
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HCD Upcoming Events
HCD Upcoming Events
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Training Courses
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Copy of HCD Training Courses
Copy of HCD Training Courses
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Group-Based Training
Image AddedCan't make an upcoming training or wish we could offer something specifically for your team? Look no further! We can tailor learning for teams. Our custom plans and group trainings foster mutual understanding and collaborative HCD application. Let's chat. Reach out to us today!
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HCD Testimonials
HCD Testimonials
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Foundational Learning Path
Although the CCSQ Centers of Excellence offers a broad catalog of short and long-form trainings on lean, agile, and human-centered design topics of interest, CCSQ recommends taking the following core courses so that all employees and contractor-partners gain greater alignment by putting into practice the key principles of these philosophies:
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<a href="https://www.eventbrite.com/e/human-centered-design-101-tickets-110856661258" target="_blank"><button class="aui-button aui-button-primary">Sign Up for Training</button></a> </p>
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<a href="https://www.goodreads.com/book/show/2420301.The_Back_of_the_Napkin" title="Drawing on twenty years of visual problem solving combined with the recent discoveries of vision science, this book shows anyone how to clarify a problem or sell an idea by visually breaking it down using a simple set of visual thinking tools – tools that take advantage of everyone’s innate ability to look, see, imagine, and show."> <img src="https://i.gr-assets.com/images/S/compressed.photo.goodreads.com/books/1432738947i/2420301._SX50_.jpg"><br>The Back of the Napkin</a>
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<a href="https://www.goodreads.com/book/show/18197267-don-t-make-me-think-revisited" title="Since Don’t Make Me Think was first published in 2000, over 400,000 Web designers and developers have relied on Steve Krug’s guide to help them understand the principles of intuitive navigation and information design."> <img src="https://i.gr-assets.com/images/S/compressed.photo.goodreads.com/books/1384736553i/18197267._SX50_.jpg" alt="Don't Make Me Think"><br>Don't Make Me Think</a>
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