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Site Analytics Training for CCSQ
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Optimizing Usability with Site Analytics Column |
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| OverviewUnderstanding your customers is foundational to human-centered design (HCD) |
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. How do you create a shared understanding of your customers across a team and leverage customer research? Personas, a fictitious yet realistic representation of your target customers, can help you do just that. Learning ObjectivesDuring this online |
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training, attendees will learn |
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the benefits of using personas to drive creativity in their roles at CMS or the QNet Community. They will finish the course with the skills needed to use |
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personas to develop empathy for their customers and power ideation for product features and customer experience improvements. Details |
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Upcoming Sessions:
Image Removed Contact us at HCD@cms.hhs.gov for questions about the training.
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To earn a Certificate of Completion from CCSQ’s Human-Centered Design Center of Excellence, participants must complete the full duration of the training course and will receive a dated and verified Electronic Certificate (PDF). Certificates are sent to your email within two weeks of completion. Once you have earned your certificate, list it on your resume and LinkedIn profile under ‘Education’. Duration of learning: 8 hours / 480 mins Earn your CCSQ HCD certification today and registrar for upcoming training courses. |
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| HCD Testimonials |
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| HCD Testimonials |
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