The premise of Human-Centered Design is to seek to understand your customer. What does it look like to involve your customer throughout the process of creating products, services, and policies that impact them?

The HCD Center of Excellence provides training opportunities and resources to help you be more successful in your role supporting the mission of CMS.

Video Shorts

Microlearning Videos

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Watch short videos to learn about the methods used at each phase of the Human-Centered Design process as well as an introduction to design thinking.  

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<li><a href="https://accessibility.18f.gov/" title="Accessibility works best when incorporated into an agile production environment. It's very hard to adequately address accessibility concerns at the end of a project, but if taken into account at the beginning, it's quite straightforward and cost effective. The best and perhaps only way to ensure this is done, is training and education">18F Accessibility Guide</a> </li>
<li><a href="https://design.cms.gov/" title="The design system is a set of open source design and front-end development resources for creating Section 508 compliant, responsive, and consistent websites. It builds on the U.S. Web Design Standards and extends it to support additional CSS and React components, utility classes, and a grid framework to allow teams to quickly prototype and build accessible, responsive, production-ready websites.">CMS Design System</a> </li>
<li><a href="https://www.cms.gov/About-CMS/Agency-Information/CMS-Brand-Identity/index.html" title="The CMS “Brand Strategy and Graphic Standards Guide” provides guidelines concerning messaging themes and visual identity marks (“logos”) to achieve this goal.">CMS brand identity guidelines</a></li>
<li><a href="https://qnetconfluence.cms.gov/display/HCD/HCD+Methods+and+Tools" title="HCD is a creative approach to problem solving via a repeatable process. Think of the methods below as a guide for your HCD journey, ensuring you are putting people first when solving difficult problems.">HCD Methods and Tools</a></li>
<li><a href="https://qnetconfluence.cms.gov/display/HCD/HCD+Process" title="HCD follows a series of well defined methods for analysis, design, and evaluation of hardware, software, and web interfaces. The HCD process is iterative, generally predictable, and repeatable. Research, design, and evaluation steps are built in from the first stage of each project, and they continue throughout to implementation.
Learn about the steps and methods used at each phase of the Human-Centered Design process.">HCD Process @ CMS/CCSQ</a></li>
<li><a href="https://uxmastery.com/resources/glossary/" Title="A glossary of terms that newcomers to the field may find confusing.">UX Glossary</a></li>
</ul>
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<a href="https://www.goodreads.com/book/show/2420301.The_Back_of_the_Napkin" title="Drawing on twenty years of visual problem solving combined with the recent discoveries of vision science, this book shows anyone how to clarify a problem or sell an idea by visually breaking it down using a simple set of visual thinking tools – tools that take advantage of everyone’s innate ability to look, see, imagine, and show."> <img src="https://i.gr-assets.com/images/S/compressed.photo.goodreads.com/books/1432738947i/2420301._SX50_.jpg"><br>The Back of the Napkin</a> 
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<a href="https://www.goodreads.com/book/show/18197267-don-t-make-me-think-revisited" title="Since Don’t Make Me Think was first published in 2000, over 400,000 Web designers and developers have relied on Steve Krug’s guide to help them understand the principles of intuitive navigation and information design."> <img src="https://i.gr-assets.com/images/S/compressed.photo.goodreads.com/books/1384736553i/18197267._SX50_.jpg" alt="Don't Make Me Think"><br>Don't Make Me Think</a> 
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<a href="https://www.goodreads.com/book/show/13436116-lean-ux" title="The Lean UX approach to interaction design is tailor-made for today’s web-driven reality. In this insightful book, leading advocate Jeff Gothelf teaches you valuable Lean UX principles, tactics, and techniques from the ground up—how to rapidly experiment with design ideas, validate them with real users, and continually adjust your design based on what you learn."><img src="https://i.gr-assets.com/images/S/compressed.photo.goodreads.com/books/1381355830i/13436116._SX50_.jpg" alt="Lean UX"><br>Lean UX</a>
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<a href="https://www.goodreads.com/book/show/22775594-service-design-for-business" title="You'll learn how taking a design approach to problem solving helps foster creativity, and how to apply it to the real issues that move businesses forward. "> <img src="https://i.gr-assets.com/images/S/compressed.photo.goodreads.com/books/1449423764i/22775594._SY75_.jpg" alt="Service Design for Business">
<br>Service Design for Business</a>
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<a href="https://www.goodreads.com/book/show/17938813-solving-problems-with-design-thinking" title="Design-oriented firms such as Apple and IDEO have demonstrated how design thinking can affect business results. However, most managers lack a sense of how to use this new approach for issues other than product development and sales growth. Solving Problems with Design Thinking details ten real-world examples of managers who successfully applied design methods."> <img src="https://i.gr-assets.com/images/S/compressed.photo.goodreads.com/books/1375674579i/17938813._SX50_.jpg" alt="Solving Problems with Design Thinking">
<br>Solving Problems with Design Thinking</a>
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<a href="https://www.goodreads.com/book/show/25814544-sprint" title="From three design partners at Google Ventures, a unique five-day process for solving tough problems using design, prototyping, and testing ideas with customers."> <img src="https://i.gr-assets.com/images/S/compressed.photo.goodreads.com/books/1457284924i/25814544._SY75_.jpg" alt="Sprint: How to Solve Big Problems and Test New Ideas in Just Five Days</a>">
<br>Sprint: How to Solve Big Problems and Test New Ideas in Just Five Days</a>
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<a href="https://www.goodreads.com/book/show/28605459-validating-product-ideas" title="Want to know what your users are thinking? If you’re a product manager or developer, this book will help you learn the techniques for finding the answers to your most burning questions about your customers. With step-by-step guidance, Validating Product Ideas shows you how to tackle the research to build the best possible product."> <img src="https://i.gr-assets.com/images/S/compressed.photo.goodreads.com/books/1453230051i/28605459._SY75_.jpg" alt="Validating Product Ideas">
<br>Validating Product Ideas</a>
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