QualityNet Communications Hub

Blog from August, 2022

CMS Email Outage between September 2 and September 6, 2022
Angel Tucker posted on Aug 29, 2022

CMS email will be unavailable starting Friday, September 2 at 8 pm EDT, and ending on Tuesday, September 6. CMS will be migrating email from HHS-managed to CMS-managed services.

What does this mean for you?

  • All emails sent to “@cms.hhs.gov” addresses, including the CCSQ Service Center, will receive an undeliverable message and will not be processed. 
  • Users with an “@cms.hhs.gov” email address will not be able to send messages. 

What if you need support?

  • Utilize CCSQ Support Central “Create a Ticket” to submit CCSQ Service Center tickets. 
  • Contact the CCSQ Service Center at #help-service-center-sos.
  • On Monday September 5th, the following Lines of Business (LOBs) will be able to create a CCSQ Service Center ticket by leaving a voicemail message at the number listed. The CCSQ Service Center will reply to your voicemail as soon as possible starting on Tuesday September 6th at 8 am EDT.
    • Quality Payment Program (QPP) & Electronic Prescribing for Controlled Substances (EPCS): (866) 288-8292
    • Hospital Quality Reporting (HQR) & End Stage Renal Disease Quality Reporting System (EQRS): (866) 288-8912
    • Internet Quality Improvement Evaluation System (iQIES): (800) 339-9313
Customer Empathy Through Journey Mapping
Amy Castellani posted on Aug 23, 2022

Learn how to create and use a customer journey map to communicate insights, engage team members, and provoke change.

Class Date and Time:

September 27, 2022; 10:00 a.m. - 3:00 p.m. EST

Register Here

HCD CoP – Calm Technology
Amy Castellani posted on Aug 23, 2022

Mark your calendars for Thursday, August 25 at 1:00 pm ET for CCSQ HCD Community of Practice: Calm Technology. This talk explores the concept of calm technology, a method for smoothly capturing a user’s attention only when necessary, while calmly remaining in the background most of the time.

  • How can we design technologies that become part of a life and not a distraction from it?
  • Technologies that respect human time instead of deterring from it? 

Find Zoom info and other details on the HCD CoE space: https://qnetconfluence.cms.gov/display/HCD/Community

Better Together: Achieving great outcomes with Lean, Agile, and Human-Centered Design
Amy Castellani posted on Aug 08, 2022

Gain an understanding of how your team can share design and development responsibilities and achieve a balanced approach to delivery.

Class Date and Time:

August 16, 2022; 1:00 p.m. - 3:00 p.m. EST

Register Here