Troubleshooting Access Issues
How do I get a user/myself access to Team Folders?
Submit a Service Request and include HARP ID and what Team Folders access is needed for.
How do I get a user/myself access to Network Shares?
Submit a Service Request and include HARP ID and what Network Shares access is needed for.
I had access to a Team Folder and/or Network Share and it is no longer displaying. What do I do?
Submit a Service Request and include HARP ID and what Team Folders/Network Shares is missing.
I don't have access to Jira to submit the Service Request. How can I submit over the request?
Open up a Service Now (SNOW) ticket which will be routed to the UFM Team to grant access.
Troubleshooting Upload Errors
I am receiving an error when I try to upload a file.
- This could be caused by a Security Policy. If you have the Developer Tools in your browser enabled when uploading you will probably see a 403 Status in the Networking tab with a Response message indicating the request was blocked by a security policy.
- Check the file name to ensure special characters aren't in the name of the document.