QualityNet IT Services

Access Issues

How do I get a user/myself access to Team Folders?

Submit a Service Request and include HARP ID and what Team Folders access is needed for.

How do I get a user/myself access to Network Shares?

Submit a Service Request and include HARP ID and what Network Shares access is needed for.

I had access to a Team Folder and/or Network Share and it is no longer displaying.  What do I do?

Submit a Service Request and include HARP ID and what Team Folders/Network Shares is missing.

I don't have access to Jira to submit the Service Request.  How can I submit over the request?

Open up a Service Now (SNOW) ticket which will be routed to the UFM Team to grant access.

Upload Errors

I am receiving an error when I try to upload a file.

  • This could be caused by a Security Policy.  If you have the Developer Tools in your browser enabled when uploading you will probably see a 403 Status in the Networking tab with a Response message indicating the request was blocked by a security policy.
  • Check the file name to ensure special characters aren't in the name of the document.

Moving Files

How do I move files from a Network Share to a Team Folder?

Download the file to your local computer and then upload the file to the appropriate team folder.


How do I move a file/folder without downloading it?

A file and/or folder can be moved by clicking on it and dragging it to the appropriate folder.   Important:  This will move the file/folder from it's current location into the new one.  It does not copy the file/folder.

Copying Files

 How do I copy a file/folder and paste to a new location?

This functionality is not available.  You will need to download the file/folder and upload to the appropriate location.

Previewing Files

How do I preview my file without downloading it?

This functionality is not available.  You will need to download the file to see the content.

AWS S3 Buckets

 I need a new S3 bucket connection set up.  How do I do that?

Submit a Service Request and include HARP ID for all individuals that need access to the bucket.  Note:  All users that need access must have a UFM license.  Request access through HARP for any individual that does not.


I need to move files from one S3 bucket to another S3 bucket.  How can I do that?

  • Large File Transfers:  The UFM Team suggest that for large file transfers between S3 buckets that you utilize the AWS functionality to transition files.  The owners of the S3 buckets should work together to complete this transfer and the UFM Team doesn't support this transfer.
  • Smaller File Transfers:  The second option which can be used if there aren't a large number of files to transfer is to download the files using UFM and reupload to the appropriate S3 bucket.

Miscellaneous

 What is the code for the path to export to the Team Folders directory in UFM?

Access to the UFM Team Folders from a third-party application or a desktop application is not supported.  UFM users must use the UFM Web UI to download and upload Team Folder files.



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