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Improving customer experience (CX) has been a longtime government initiative, and in late 2021, President Biden signed an executive order designed to elevate CX on the same level as financial and operational performance. Join us on Thursday, February 24, for Customer Experience: A Fireside Chat with Stephanie Thum, CCXP. Stephanie is a sought-after expert on customer experience topics—particularly in the government space.
Stephanie will join Rob Fay, HCD Strategy Lead with Tantus Technologies, for a conversation about:
- A historical lens for CX and government
- Influencers and drivers of CX
- The intersection of user experience (UX) and CX
- The unique role and opportunity for human-centered design
- And more!