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Blog from February, 2022

HCD CoP – Customer Experience – A Fireside Chat with Stephanie Thum, CCXP
Amy Castellani posted on Feb 10, 2022

On Thursday, February 24, join the HCD Community of Practice for Customer Experience: A Fireside Chat with Stephanie Thum, CCXP. Stephanie is a sought-after expert on customer experience topics—particularly in the government space. The conversation will include topics like:

  • A historical lens for CX and government
  • Influencers and drivers of CX
  • The intersection of UX and CX
  • The unique role and opportunity for HCD
  • And more! 

Register on Eventbrite


Introducing the 2022 ISG Playbook
Molly Wesley posted on Feb 09, 2022

We are excited to announce our ISG Playbook for 2022. We will continue to leverage Objectives and Key Results (OKRs) to reinforce alignment and help prioritize work. Below are ISG’s two new group-level OKRs and an overarching theme:

  • Objective 1: Be able to restore all CCSQ systems within recovery standards.
  • Objective 2: Create an ecosystem that allows data analysis across CCSQ systems.
  • Overarching Theme: Build systems that exceed industry standards.

For more details on each Objective and their corresponding Key Results, visit the 2022 ISG Playbook page on Confluence (login required).