Customer Empathy Through Journey Mapping
When | What | Where |
---|---|---|
10:00 am-3:00 pm with a 1-hour lunch | Customer Empathy Through Journey Mapping |
Gain an introductory understanding journey mapping.
Survey Design Best Practices
When | What | Where |
---|---|---|
Time TBD | Survey Design Best Practices | Remote More information and registration coming soon! |
Learn about a survey life cycle, general guidelines and best practices in survey design, and how to avoid common problems while gaining insight with this popular research method.
Videos
Watch short videos to learn about the methods used at each phase of the Human-Centered Design process as well as an introduction to design thinking.
Recommended Reading
View a selection of recommended books and articles related to Human-Centered Design.
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