This section is designed to provide a quick reference on HCD process and methods. Visit the HCD Process section to learn more.
INTRODUCTION
The three ways that good design makes you happy | Don Norman
How to build your creative confidence | David Kelley
Speed up Innovation with Design Thinking | Guido Stompff
What is Service Design?
INITIATE
How Might We...?
Stakeholder Mapping - the What and Why
How to Write an Inspired Creative Brief
IMMERSE
Empathy
Field Observations with Fresh Eyes | Tom Kelley
Customer Journey Maps – the Why and What of Journey Maps (2018)
Interviews: How to do a user interview
SYNTHESIZE
UX Design Basics: Mental Models
How to Make a Mind Map - The Basics?
Affinity Diagram- Design Thinking Book
What is Card-Sorting?
IDEATE
IDEO: Brainstorming and Other Ideation Techniques | David and Tom Kelley
Course UX Design: 4 Ideation | Chris Nodder, LinkedIn Learning instructor
PROTOTYPE
User Testing: Why & How
Usability Testing w. 5 Users: Design Process | Jakob Nielsen
How to Create a UX Storyboard
Low fidelity prototype testing of the Youtube website