Atlassian Integration with HARP

Atlassian is a cloud-based collaboration and planning service available to HCQIS end users. The Atlassian Suite includes the following tools:

Jira: An Agile and software development work management system which provides the ability for individuals and teams to create and manage tasks.
Confluence: A group collaboration and content management tool that provides content spaces with blog and repository functionality.

Login to Atlassian is currently through Active Directory until March 19, 2020 and transitioning to login through HARP on March 20, 2020.

Requesting a QualityNet Atlassian User Role after March 20, 2020

Step 1: If you do not yet have a HARP account or an EIDM account, register for a HARP ID. For instructions on the process, refer to the HARP page.

Step 2: Once the HARP account has been created, log into HARP and request a QualityNet Atlassian account via a HARP User Role.

- Select ServiceNow Quality System
- Select your Organization
- Select a ServiceNow user role (choose one)
  - Account Administrator (SO)
  - Security Point of Contact (SPOC)
  - Standard ServiceNow User
  - CMS COR

Step 3: The organization's Security Official approves the user role request. You will be notified via email when your role has been approved.

Step 4: Log into Jira at https://qnetjira.cms.gov and Confluence at https://confluence.hcqis.org using your HARP credentials.

Security Guidelines

TBD

User Resources

TBD

Need Help ?

Questions should be directed to QualityNetAtlassianSupport@hcqis.org.
For technical assistance, to report an incident, or to log a request, please contact the QualityNet ServiceDesk at qnetsupport@hcqis.org or 1-866-288-8912.
Find us on SLACK #help-atlassian

FAQs

GENERAL | ACCESS

General

ServiceNow is the backend ticketing tool that the QualityNet Service Desk and HCQIS community use for logging something not working correctly (Incidents) or requesting something new (Service Requests). When a user opens a new ticket, the ServiceNow app will email them with the ticket reference number and status. To inquire on the status of a ticket, simply call the Service Desk.

To be determined

Access

For instructions on how to register for a HARP account, visit the HARP page.

Register for a HARP ID. Once the HARP account has been created, log into HARP and request an Atlassian account via a HARP User Role. For instructions on this process, visit the HARP page.

There are two Atlassian User Roles. The majority of users will request the Atlassian User role, but a description of all roles is below:

Account Administrator (SO): insert description
Atlassian User: insert description

Log into Jira at https://qnetjira.cms.gov using your HARP credentials.

Log into Confluence at https://qnetconfluence.cms.gov using your HARP credentials.