September 2018 Meeting notes

QPP

Adam, Program Manager (Huge)

• Responsible for 3 UX and design teams for QPP
• Web Interface (submission mechanism), Performance Feedback and Scoring Team, Analytics & Reporting Team (Internal dashboard and data modules)
• Almost been 2 years and no real issues

Glennette Clark (QPP)

• Primary work on Claims data and getting feedback on their data needs
• Working with Huge
• Does DC UX Camps – next one in January

Sara Neel

• UI/UX designer and developer on redesigning QualityNet.org, HARP and iQIES application redesign

HCD @ CMS

Leslie Flaherty,  Patients over Paperwork 

• Meeting with customers to create journey maps and what needs to be implemented
• Pilot in OIT – Completed development life cycle journey maps
• HCD approach for CMS employee on-boarding to improve experience
• Problem: getting clearance for external publication

Primarily focused on:

• HCD Pilot Training sessions for everyone in CCSQ and how they can use it in their work,
• CoP will move into HCD Center of Excellence and part of the HCD Charter,
• Working and analyzing design systems across all LOBS and Design.CMS.gov and see if there is value in creating a HCQIS design system
• Looking at a service to improve for CCSQ - looking at personas and see if there is an enterprise persona that overlaps. Will be doing journey map workshops and create a service blueprint.

Upcoming Events

• Design Thinking DC Meetup Group - Fall Summit 2018; 9/28/18, 12:30PM - 6PM
• REcon18: Desinging the Future of Research; 10/20/18, 9AM - 7PM
• DesignOps Summit 2018; 11/7/18 - 11/9/18

• Responsible for making Design.CMS.gov more robust for CMS
• Contact information: sophia@adhocteam.us
• History
  • Elements were out of date and didn't take accessibility into account
  • style guides not easily extensible
  • Created for consistency, promote 508 compliance, responsive web design and to make development faster
  • Serve as a living source of truth for UI standards
  • Design system: one stop shop for code for design patterns and documentation for things we use on a regular basis
  • Haven't been tested as a web design system
    • Individual components have been tested in different applications
• Governance
  • Constantly being updated and modified and primarily been driven by AdHoc
  • Anyone can contribute by Github PRs and has a "Code of Conduct" guideline
  • There is a AdHoc team that manages pull requests and contributions from Github
  • Has not been a lot of outside contributions
• How to use the system
  • Meant to be consumed by any technical stack
    • Have to manually update design system when there are updates
  • You don't have to use the whole system if you don't want to
    • Can just use packages by need - core, layout, etc.
• Where do you go from here?
  • Should be a living standard
  • Everyone should be helping Design.CMS.gov to improve and evolve
• Questions
  • Sara Neel: Recommendation for date ranges for iQIES
  • Eric Smallwood: Needed date range for HQR
  • Intent to support Angular, React and Plug(?)
  • Is Assets.Design.CMS being used?
  • Atomic Design
  • PM3 (Carol Kramme) - are you considering service patterns as the British (and Canadian) government digital service teams are doing? (more info here: https://designnotes.blog.gov.uk/category/service-patterns/, and https://medium.com/@davislevine/service-design-patterns-930203c8df37.)
• Goals
  • Wants it to be what drives most CMS designs
  • Serve as a best practice documentation
  • Help unify the experience on CMS