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Created by Unknown User (ki8431), last modified by Unknown User (cj8728) on Jan 31, 2019
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Date
Attendees
Unknown User (ki8431)
Unknown User (cj8728)
Robert Fay
Smallwood, Eric
Collins, James
Masucci, Rebecca
Alston, Sonya
Close, Shane
Humphreys, Lesley
Bellamy, Kyle
Louis Gorres
Porter, Kent
Lopez, Jack
Adkins, Mark
Goals
- Share best practices and educate people on the benefits of HCD
- Collaboratively solve problems
- Help each member be more successful in their role
Discussion
Time | Item | Who | Notes |
---|
5min | Welcome | | |
| Upcoming Events |
| |
| Lean Coffee (Discussion) |
| - Product/Program Roadmap
- Recruiting
- Quality Conference
- Design Ops
- Outside CoP collaboration
- Research Ops
- CoP Format
- Promotion of UX work/Marketing
- How do we show complicated road map- portfolio level work
- Visualization of program portfolio level work
|
| Discussion | Rob Fay (RF) | - Our focus on
- ISG
- Folks working on product/dev teams
- Remove roadblocks and challenges all of the above have.
- Shared the new email address for HCD ( hcd@hcqis.org ) and to share with each other: hcd-cop@hcqis.org
- Switch the time from 1-2pm to 3-4pm to help facilitate a happy hour after
|
| Program Roadmap | Leslie (LH) Eric (ES) Rob Maky (MA) | Program Roadmap - EQRS--3 legacy systems road maps
- Legacy system maintained in conjunction of moving to new system
- mandates
- Reports and analytics
- UI
- Measure calculator—quality score calculator
Communication UX and product planning outside of PI has been very important Who is in empowered to influence the roadmap Portfolio Management ( roadmap example) ask Jeromy
(LH) - Dealing with and showing these roadmaps
They reorged to reports and analytics, SUI, Calculator (quality scores) - Letting teams come up with their own road maps
- Dealing with issues surrounding getting off of old tech
- Bringing features up in the backlogs
Problems with dealing with balancing Agile with the longer-term needs (ES) - Forcing our way into visibility, and framing challenges within business contexts
- Measuring something at PI events?
(RF) - A lot of it boils down to communication
- using SAFE
- how to move the communication up and down teams after the event is over
- helping VIPs come up with the roadmaps and vision
- where the rubber meets the road i.e. product teams
- instead of ux being relegated as a worker bee, they're working arm in arm with the POs PMs etc to help inform and move things forward
(MA) - from HQR
- constant communication between UX and the product teams
(ES) - meeting about changes coming through the API
- mapping user interaction mental models and how they relate to the APIs
- showing the way we're considering end-user needs
(RF) - There isn't visibility for everyone
- if it's not everyone's north star, what to make and how to make it so everyone can access it
(LH) - does anyone have any good examples of high level, long term roadmaps
(MA) - PM3 people may have examples
|
| Quality Conference | Eric Maky Rob | - How to represent HCD in Safe! (Eric Smallwood)
- KPI/ KEI Cost benefit analysis----Metrics
- Patient over paperwork a year in review
(ES) How to really represent HCD in the SAFE framework - communication strategies
- what dev teams need
- KEI's in relation to KPI's
- label for some of the work we're doing
- articulate the ROI for teams working at this level
(MA) ISG leadership is looking for this information - metrics showing the work we've done and the ROI of implementing this work
(RF) - Leaders talking about HCD in context
- Patients Over Progress
- Some of the work we're trying to do, from a transformation perspective was seen/heard
(ES) - presentation - we're trying on EQR, the end
|
| Marketing | Maky Eric Louis Matt | (ES) - in the trenches, it's hard to get out of the fray, to share challenges
- what are other opportunities to get out of the vacuum across all of the other teams?
- to communicate more broadly with ISG
- can the CoP help with that?
(RF) - one opportunity in creating a COE for CMS
- are there certain things , regardless of who is involved, stand the test of time and participation
- social media presence
- UX at CMS
- establishing a presence
(ES) - communicating to the other teams the value being provided to the other teams
(RF) - some of what we're trying to do is ease/lubricate all of the communication
- could we get volunteer participation that represent their LOB?
- share already made stuff
- talking about the design system
(MC) - the thing that made me a believer in HCD
- 100% of the people couldn't find the reset password button (on a previous project)
(RF) - sharing successes
- anecdotes
- customer quotes etc.
- We do have a topic next week
- spoke with Aaron Alen about 508
- he's open to be a guinea pig for a visually impaired person
- 508 competence
- it's the dev team
- it's us and we have to make sure, or there's some other entity that takes care of it
- Anyone have the ability to give Aaron permissions to test your 508 stuff!?
(ES) - we're always trying to meet 508
- we'd be interested in demoing some of the work we've been doing
- if we can technically do that, we're down
- I want to run it up the flagpole to make sure it's ok with everyone before I commit. I'll check with management!
(Louis Gorres - 508 SME) - I have access to a couple apps within CMS
- I'll check to see if we can provide what's needed
- Send me an email and I'll take a look at it
|
| Next Community of Practice Meeting |
| - February Topic: 508 Demo
- Next Meeting: January 31, 2019
|
Action items
- Unknown User (ki8431) sample roadmap, speak to Jeremy Smith and Josiane Alagbe
- Robert Fay follow up on the 508 Compliance with Eric Smallwood, Louis Gorres, and Aaron Allen