August 2018 Meeting Minutes

Date

23 Aug 2018

Attendees

HCD CoP Sponsor: Valles-McCullough, Ginny

Bellamy, Kyle
Robert Fay
Humphreys, Lesley
Chirombo, Lovemore
Mertan, Craig
Neel, Sara
Tisinger, Karen
Yu, Lilian

Goals

Share best practices and educate people on the benefits of HCD
Collaboratively solve problems
Help each member be more successful in their role

Agenda

Item	Who	Notes
Welcome	Robert Fay	PM3 HCD goal - to institutionalize HCD within CCSQ Intent is to save you time by removing roadblocks Intent is to provide "overhead" resource support Intent is to teach all stakeholders the value of HCD/UX Encouraging Collaboration - HipChat "Human Centered Design" room for the CoP - https://hipchat.hcqis.org/chat/room/261
Recap Jul CoP	Robert Fay	Recap of last month: HCQIS HCD HipChat channel for communication Open to everyone and a place for sharing UX tips, articles, resources, etc. https://hipchat.hcqis.org/chat/room/261 HCD Toolkit Updates Tip sheet fo Metrics can be found here: https://qnetconfluence.cms.gov/pages/viewpage.action?spaceKey=Library&title=Human-Centered+Design+(HCD)+Toolkit HCQIS Library Updates HCD Process graphic can be found here: https://qnetconfluence.cms.gov/display/Library/Human-Centered+Design+(HCD)+Toolkit It is the HCD Process that CMS follows
PM3 HCD Team Updates	Robert Fay	HCD Training for CCSQ Staff on HCD process Small groups: 16-20 people Workshops and group activities Persona Evaluation Finding similarities between across LOBs HCQIS Design/Code Samples HCD Center of Excellence
Upcoming Events	Robert Fay	Customer Experience (CX) Innovation in Public Sector: 9/12/18, 5 PM to 8 PM - https://www.surveygizmo.com/s3/4441517/Sept-12-Digital-Exchange-Registration Design Thinking DC Meetup Group - Fall Summit 2018: 9/28/18, 12:30 PM to 6 PM - https://www.meetup.com/Design-Thinking-DC/events/252164588 REcon 18: Designing the Future of Research: 10/20/18, 9AM - 7PM - http://www.recon18.com DesignOps Summit 2018 11/7-9/18 - https://rosenfeldmedia.com/designopssummit2018
Topic: Design Studio	Sara Neel	Design Studio Prep Have a Design Studio when you're starting from "ground zero" (early in the design process) Usually 1.5-2 hrs Participants: researchers, designers, BAs, developers, POs, etc. The more diverse, the better to get everyone's perspectives Materials: pens, papers, web conferencing software, smartphone Document end results (photos) Design Studio Design Prompts Design tasks all written in user story formats (follows Agile process) Sketching Take photos after sketching session and email to facilitator Share sketches of each participants Explains their sketches, why they made design decisions, etc. and get feedback Have an ice breaker if there is a resistance amongst participants* Design discussion Drive initial wireframes and design decisions Additional Resources https://uxmag.com/articles/participatory-design-in-practice https://www.nngroup.com/articles/facilitating-design-studio-workshop http://www.uxbooth.com/articles/design-studios-the-good-the-bad-and-the-science/ https://jpattonassociates.com/wp-content/uploads/2015/03/design_studio_quickref.pdf
Future Topics		Discuss potentially looking at other topics suggested from July CoP "lean coffee" Robert Fay suggested it may be helpful for teams to share how their teams are organized, what works and what has been a challenge Post CoP discussion regarding getting access to end users - is it easy or a challenge? Post CoP discussion regarding design.cms.gov - can we get reps to speak at our event?
Close		We Need Your Help Complete quarterly metrics survey Personas - point person to get this information? Design / code examples - point person to get this information?

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August 2018 Meeting Minutes

Attendees

Goals

Agenda