ISG Playbook
APIs
On Thursday, June 27, the CCSQ HCD Community of Practice asked HCD, UX and Design System panelists to discuss the challenges impacting design, the opportunities it presents, and future pathways for the many Application Development Organizations (ADOs) that deliver consumer-facing products and services for CMS.
Our panelists included:
- Jeremiah Adkins – Principal Design Lead & Senior UX Manager, iQIES
- Sharon Chong – UX Designer, ESS
- Arthur Green – HCD/UX Lead, CCSQ Service Now
- Shannon Hu - UX Designer, ESS
- Lesley Humphreys – Director of HCD, Bellese Technologies
- Melissa Liupaeter - Visual Design Lead, DWE, CMS
The session recording and resources are now available for viewing in case you missed the session, or just want to watch it again.
Access Session Materials Now 
The CMS Enterprise Shared Services (ESS) Program, which supports the CCSQ community and QualityNet IT Services, is looking for user feedback about our tools and shared services.
These tools and shared services include HARP, Slack, Jira, Github, and Zscaler.
Your responses will help us identify areas of improvement.
Share your Experience!
Join us, to learn about the design capability at CMS. We'll explore the challenges impacting design, the opportunities it presents, and future pathways for the many Application Development Organizations (ADOs) that deliver consumer-facing products and services for CMS.
Our panelists include:
- Jeremiah Adkins – Principal Design Lead & Senior UX Manager, iQIES
- Sharon Chong – UX Designer, ESS
- Arthur Green – HCD/UX Lead, CCSQ Service Now
- Shannon Hu - UX Designer, ESS
- Lesley Humphreys – Director of HCD, Bellese Technologies
- Melissa Liupaeter - Visual Design Lead, DWE, CMS
When: Thursday, June 27 at 1:00 pm ET
Meeting ID: 161 674 4500
Passcode: 925491
Register now for upcoming training offerings from the Lean-Agile (LACE) and the Human-Centered Design (HCD CoE) Centers of Excellence.
- Defining Minimum Viable Product (MVP) - June 27, 2024
- Introduction to Human-Centered Design - July 9 + 10, 2024
Powerful Product Demos - July 11, 2024
Learn more about the Centers of Excellence: CCSQ Centers of Excellence 
Customer Empathy Through Journey Mapping
Understanding the customers’ holistic experience with CMS can help you identify both customer pain points and opportunities for improving the customer experience. Journey maps, a commonly used Human-Centered Design (HCD) tool, create empathy by depicting the customers’ perspective as they interact with different touchpoints throughout their experience with CMS.
During this online, four-hour training, attendees will learn how journey maps can be a useful human-centered design tool. They will finish the course with the skills to create and use a journey map to communicate insights, engage cross-department team members, and provoke change through the findings in this tool.
When: Wednesday, June 12, 2024; 10:00 am – 3:00 pm ET
Register on Zoom: https://www.zoomgov.com/meeting/register/vJItdu-urDsuH1Ty2u_PdglX8dvasQaDGtA
Coming soon to a laptop near you! 
Marty, our Risk Management mascot, and a special guest star will be releasing a set of risk management training modules this summer. Stay tuned for further details!
LACE Explained: Objectives & Key Results (OKR)
Writing program level objectives has been a challenges since the dawn of SAFe. Objectives and Key Results (OKR’s) has become the preferred way of expressing organizational goals. During this two-hour learning session you will learn how to write effective OKR’s that reflect organizational goals and create alignment.
When: Tuesday, June 4, 2024; 1:00 pm – 3:00 pm ET
Register on Zoom: https://www.zoomgov.com/meeting/register/vJItceirpjsvGPIFUPO8PsUJaxFuwl4jXK8
The CMS Enterprise Shared Services (ESS) Team is interested in getting customer feedback around the new file management tool Unified File Management.
Background
In March 2024, FileCloud was decommissioned. We want to hear about your experience with UFM. Your feedback is critical to provide tools that support your daily tasks.
Why participate?
Your insights will directly impact the functionality of Unified File Management, making it more efficient and helpful for your daily tasks. This survey will take around 5-10 minutes to complete.
Share your experience!
Personas - Gain Empathy for Improved Ideation and Implementation
During this online training, attendees will learn the benefits of using personas to drive creativity in their roles at CMS or the QNet Community. They will finish the course with the skills needed to use personas to develop empathy for their customers and power ideation for product features and customer experience improvements.
When: Thursday, May 23, 2024; 10:00 am – 3:00 pm EST
Register on Zoom: https://www.zoomgov.com/meeting/register/vJIsfu6rqTIjGsWFu73lsQHQ5fAav4kYYBw
Register now for upcoming training offerings from the Lean-Agile (LACE) and the Human-Centered Design (HCD CoE) Centers of Excellence.
- LACE Explained: PI Planning - May 8, 2024
- SAFe POPM- May 14 + 15, 2024
- Personas: Gain Empathy for Improved Ideation and Implementation - May 23, 2024
- LACE Explained: OKR - June 4, 2024
- Customer Empathy Through Journey Mapping - June 12, 2024
- An Introduction to Human-Centered Design - July 9 + 10, 2024
Learn more about the Centers of Excellence: CCSQ Centers of Excellence
When: Thursday, March 28; 1:00pm - 2:00pm EST
In this highly accessible session, you’ll learn about the process of idea creation from investigation, and discovery to MVP development. 10X is housed within the General Service Administration’s (GSA) Technology Transformation Services (TTS) program. Since 2015, the 10X program has applied the private sector start-up investment model to government-funded technology initiatives that solve big problems for the public. 10X has developed an open crowdsourcing platform for big ideas with the help of technology and nurtured investment to deliver scalable innovations. This will be an interactive session.
Our guest presenters are Will Cahoe, Communications and Outreach Lead, 10x and Aleida Fernandez, Communications Contractor, 10x.
What you will learn:
- Brief overview of 10X and process
- Innovative open-government collaboration & funding model
- Review key impactful initiatives & technologies
- Focused case study projects; Centralized online Paperwork Reduction Act Guide & US Wed Design System and other technology projects that focus on ensuring equity in the delivery of government digital services.
- How you can submit your ideas
When: Thursday, March 28 at 1 PM EST
Meeting ID: 161 139 6449
Passcode: 585100
There is a common misconception that design and development are at odds. One prioritizes understanding and the other prioritizes solutioning. Lean, agile, and human-centered design philosophies are meant to be complementary approaches to getting work done.
During this online, two-hour training co-facilitated by the CCSQ Lean-Agile Center of Excellence (LACE) and the Human-Centered Design Center of Excellence (HCD CoE), attendees will discuss and explore how teams can thoughtfully integrate design and development needs, share responsibility, and achieve a balanced approach to delivery.
When: March 19th, 2024, 1:00pm - 4:00pm EST
Prerequisites: Attendees are recommended to complete HCD 101 and LACE Agility Foundations.
FileCloud is no longer available to users as of Friday March 1, 2024, at 9am EST.
Action Required: Uninstall File Cloud
Any FileCloud users that installed FileCloud Drive should have logged out of the FileCloud Drive application and uninstall FileCloud drive by 9am EST March 1, 2024. If you have not please do so immediately. If you have Administrative Permissions to uninstall, please use the following links on instructions.
Windows Computers: How to uninstall FileCloud Drive - FileCloud Docs - Server
Mac Computers: How to uninstall FileCloud Drive for Mac - FileCloud Docs - Server
If you do not have Administrative Permissions to uninstall, please reach out to your local help desk to have them uninstall the application.
Additional Information
For more information on the FileCloud Decommission, please visit the QualityNet IT Services FileCloud Decommission FAQs page. For any additional questions, please message us on our Slack Channel: #help-ufm.
Join us, on a transformative journey into the world of Minimum Viable Products (MVPs) at our March Community Event. Attendees will gain invaluable insights into defining and delivering successful MVPs and unlocking the key to turning your visionary ideas into reality.
When: Tuesday, March 5th from 1:00pm-2:00pm EST
Register here: https://www.zoomgov.com/meeting/register/vJItf-yqrTItHP3zs4pFUrsmeBHkkqT-HXU
During this online, two-hour training co-facilitated by the CCSQ Lean-Agile Center of Excellence (LACE) and the Human-Centered Design Center of Excellence (HCD CoE), attendees will discuss and explore how teams can thoughtfully integrate design and development needs, share responsibility, and achieve a balanced approach to delivery.
When: Tuesday, March 19; 1:00pm - 4:00pm EST
Prerequisites: Attendees are recommended to complete HCD 101 and LACE Agility Foundations.
Register here: https://www.zoomgov.com/meeting/register/vJIsfu6tqzwvGVHeqkoQZ1F3LHOHkkzdhMw
