QualityNet IT Services

You are viewing an old version of this page. View the current version.

Compare with Current View Page History

« Previous Version 127 Next »

Slack is the replacement for HipChat. It is a digital based collaboration platform that allows you to connect with individuals as well as groups within the HCQIS Community using a variety of different methods including: Channels,  Direct Messaging, Voice Calls,  Screen Share, File Sharing and more.

Slack is HARP integrated, thus leveraging a different user account than what is currently used to access the QualityNet Atlassian tool suite. If you plan to use QualityNet Slack, you must obtain a HARP ID and submit a request for a QualityNet Slack user role. The Security Official within your organization will review and approve the request.



QUICK START GUIDE

This briefly and succinctly describes the essential steps to getting started with Slack

Step 1: Register for a HARP ID. For instructions on the process, refer to the HARP page.

Step 2: Once the HARP account has been created, log into HARP and request a QualityNet Slack user role. Follow the instructions below to submit this request. Note, your organization needs to have a Security Official identified before users can join.

Step 3: The organization's Security Official approves the user role request.

Step 4: User can access Slack via https://hcqis.slack.com using HARP credentials.


REQUESTING THE SLACK USER ROLE

Once you have created your HARP account (For instructions on the process, refer to the HARP page), or if you have an EIDM account, the next step is to request the QualityNet Slack User role. Expand the steps below to view the process.


Go to https://harp.qualitynet.org and log into your HARP account.

Once your role has been approved by your SO, you will then have access to Slack.

REQUESTING THE SLACK SO ROLE

Each organization needs to designate a Security Official (SO) who will be responsible for approving individuals for access to Slack within their organization. Below are the steps for requesting to be assigned as an SO. The submitted request will be sent to the Master Slack SO for approval. Once the request is approved, the organization SO will have full access to approve members of your organization for access to Slack.

Once you have created your HARP account (For instructions on the process, refer to the HARP page), or if you have an EIDM account, the next step is to request the QualityNet SLACK SO role. Expand the steps below to view the process.


Once your role has been approved, you will then have access to approve the members of your organization for access to Slack.

User Resources


Security Guidelines

  • PHI/PII shall never be shared within Slack. If this occurs, a Security Incident should be opened immediately.
  • Slack users shall be mindful of the type of content that is made publicly Vs. within private channels.
  • Slack is available on mobile devices. However, users should NOT download files on personal mobile devices as this may violate HCQIS CFE policies.
  • ONLY CMS approved SLACK application (plug-ins) will be made available. To request an application please follow #app-requests on your Slack Dashboard


FAQs

GENERAL  |  ACCESS  |  WORKING IN SLACK  |  SLACK & ATLASSIAN

General

Slack is the replacement for HipChat. It is a digital based collaboration platform that allows you to connect with individuals as well as groups within the HCQIS Community using a variety of different methods including: Channels, Direct Messaging, Voice Calls,  Screen Share, File Sharing and more. Learn more about Slack here.

Currently, CMS Federal users and all users of organizations currently approved in HARP for Slack can immediately request a Slack user role. All other CMS CCSQ contracts can request use of QualityNet Slack with business justification to CMS (Erin/Greg).

There is the possibility to have shared channels between the QualityNet and OIT instances of Slack in the future; however, the initial delivery of QualityNet Slack will not include shared channels across CMS.


Access

For instructions on how to register for a HARP account, visit the HARP page.

Register for a HARP ID. Once the HARP account has been created, log into HARP and request a QualityNet Slack account via a HARP User Role. For instructions on this process, visit the HARP page. 

From your PC web browser:



SlackSlack
Windows | Downloads

  • Download Slack for free for mobile devices and desktop. Keep up with the conversation with our apps for iOS, Android, Mac, Windows and Linux.

From your Android:




Working in Slack

There are many ways in which HCQIS Slack users can get training and help on learning Slack and getting the most out of the tool. Options include:

  • Slackbot:  This is a tool to assist on how to do something in Slack by asking Slackbot a question or entering keyword(s).  Slackbot will provide an answer or suggest articles from the Slack Help Center.
  • Slack Foundry: This is a training app for Slack installed on the HCQIS instance of Slack. It provides integrative tutorials to help your team get the most out of slack.
  • Slack Tips: Learn how your team can get more out of Slack. Review documented tips on topics ranging from Slack Basics to Cross-Functional Collaboration.
  • Slack Channels: Send questions and comments to the HCQIS Slack team via the following Slack channels: #help-slack and #announcements-cms-hcqis

The following training resources are also available:

The maximum call participants are 15. For more information on making a call in Slack, visit the Slack help center here.

Recordings or transcriptions of calls are not recorded or stored in Slack. For more information, visit the Slack help center here.


Slack & Atlassian

Slack has the ability to integrate with Atlassian in the future; however, the initial delivery will not provide direct integration. 







Need Help ?

Please contact the HIDS Slack team via email at HCQIS-Ops-Tools@hcqis.org with any Slack-related questions.

  • No labels