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Slack is the replacement for HipChat. It is a digital based collaboration platform that allows you to connect with individuals as well as groups within the HCQIS Community using a variety of different methods including: Channels,  Direct Messaging, Voice Calls,  Screen Share, File Sharing and more.

Slack is HARP integrated, thus leveraging a different user account than what is currently used to access the HCQIS Atlassian tool suite. If you plan to use QualityNet Slack, you must obtain a HARP ID and submit a request for a QualityNet Slack user role. The Security Official within your organization will review and approve the request.


Who Will Get Slack?

Currently, CMS Federal users and all users of organizations currently approved in HARP for Slack can immediately request a Slack user role. All other CMS CCSQ contracts can request use of QualityNet Slack with business justification to CMS (Erin/Greg).

QUICK START GUIDE

This briefly and succinctly describes the essential steps to getting started with Slack

Step 1: Register for a HARP ID. For instructions on the process, refer to the HARP page.

Step 2: Once the HARP account has been created, log into HARP and request a Slack account via a HARP User Role. Follow the instructions below to submit this request.

Step 3: The organization's Security Official approves the user role request.

Step 4: User can access Slack via https://hcqis.slack.com using HARP credentials



REQUESTING THE SLACK USER ROLE

Once you have created your HARP account (For instructions on the process, refer to the HARP page), or if you have an EIDM account, the next step is to request the QualityNet Slack User role. Expand the steps below to view the process.


Go to https://harp.qualitynet.org and log into your HARP account.

Once your role has been approved by your SO, you will then have access to Slack.



Getting Started: Quick Reference Guide


Security Guidelines
  • PHI/PII shall never be shared within Slack. If this occurs, a Security Incident should be opened immediately.
  • Slack users shall be mindful of the type of content that is made publicly Vs. within private channels.
  • Slack is available on mobile devices. However, users should NOT download files on personal mobile devices as this may violate HCQIS CFE policies.
  • ONLY CMS approved SLACK application (plug-ins) will be made available. To request an application please follow #app-requests on your Slack Dashboard


User Resources
Need Help ?

Please contact the HIDS Slack team via email at HCQIS-Ops-Tools@hcqis.org with any Slack-related questions.



FAQs

GENERAL  |  ACCESS  |  WORKING IN SLACK  |  SLACK & HIPCHAT

General

Slack is the replacement for HipChat. It is a digital based collaboration platform that allows you to connect with individuals as well as groups within the HCQIS Community using a variety of different methods including: Channels, Direct Messaging, Voice Calls,  Screen Share, File Sharing and more. Learn more about Slack here.

Currently, CMS Federal users and all users of organizations currently approved in HARP for Slack can immediately request a Slack user role. All other CMS CCSQ contracts can request use of QualityNet Slack with business justification to CMS (Erin/Greg).

There is the possibility to have shared channels between the HCQIS and OIT instances of Slack in the future; however, the initial delivery of HCQIS Slack will not include shared channels across CMS.



Access

For instructions on how to register for a HARP account, visit the HARP page.

Register for a HARP ID. Once the HARP account has been created, log into HARP and request a QualityNet Slack account via a HARP User Role. For instructions on this process, visit the HARP page. 

Log into Slack at https://hcqis.slack.com using your HARP credentials.


Working in Slack

There are many ways in which HCQIS Slack users can get training and help on learning Slack and getting the most out of the tool. Options include:

  • Slackbot:  This is a tool to assist on how to do something in Slack by asking Slackbot a question or entering keyword(s).  Slackbot will provide an answer or suggest articles from the Slack Help Center.
  • Slack Foundry: This is a training app for Slack installed on the HCQIS instance of Slack. It provides integrative tutorials to help your team get the most out of slack.
  • Slack Tips: Learn how your team can get more out of Slack. Review documented tips on topics ranging from Slack Basics to Cross-Functional Collaboration.
  • Slack Channels: Send questions and comments to the HCQIS Slack team via the following Slack channels: #help-slack and #announcements-cms-hcqis

Additional training is being developed by the HCQIS Slack team, and more information will be available soon regarding how to participate.



Slack & HipChat

Slack has the ability to integrate with Atlassian in the future; however, the initial delivery will not provide direct integration. 

There will be no migration of content from HipChat to Slack. If you are interested in archiving your current HipChat content before HipChat is discontinued, contact the PM3 Atlassian Support Team at PM3AtlassianSupport@tantus.hcqis.org for assistance. 

We no longer have the ability to add users to HipChat as of July 26, 2019; however, the product will continue to function through June 2020. 






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