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LACE Explained: PI Planning

During this two-hour learning session, we deep dive into the ceremony of PI Planning. We will demystify the agenda, expectations of participants, the intended outcomes, and what to do after planning is completed.
When: Wednesday, May 8; 1:00pm - 3:00pm EST
Register on Zoom: https://www.zoomgov.com/meeting/register/vJIscemgrjsqEmwFfx02PvMRxeHiRBSwIKo

Personas - Gain Empathy for Improved Ideation and Implementation 

During this online training, attendees will learn the benefits of using personas to drive creativity in their roles at CMS or the QNet Community. They will finish the course with the skills needed to use personas to develop empathy for their customers and power ideation for product features and customer experience improvements.
When: Thursday, May 23, 2024; 10:00 am – 3:00 pm EST
Register on Zoom: https://www.zoomgov.com/meeting/register/vJIsfu6rqTIjGsWFu73lsQHQ5fAav4kYYBw


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