Blog from April, 2024

Personas - Gain Empathy for Improved Ideation and Implementation 

During this online training, attendees will learn the benefits of using personas to drive creativity in their roles at CMS or the QNet Community. They will finish the course with the skills needed to use personas to develop empathy for their customers and power ideation for product features and customer experience improvements.
When: Thursday, May 23, 2024; 10:00 am – 3:00 pm EST
Register on Zoom:

Register now for upcoming training offerings from the Lean-Agile (LACE) and the Human-Centered Design (HCD CoE) Centers of Excellence.

Learn more about the Centers of Excellence: CCSQ Centers of Excellence

The Lean-Agile Center of Excellence and Human-Centered Design Center of Excellence