Blog from April, 2024

Personas - Gain Empathy for Improved Ideation and Implementation 

During this online training, attendees will learn the benefits of using personas to drive creativity in their roles at CMS or the QNet Community. They will finish the course with the skills needed to use personas to develop empathy for their customers and power ideation for product features and customer experience improvements.
When: Thursday, May 23, 2024; 10:00 am – 3:00 pm EST
Register on Zoom: https://www.zoomgov.com/meeting/register/vJIsfu6rqTIjGsWFu73lsQHQ5fAav4kYYBw

Register now for upcoming training offerings from the Lean-Agile (LACE) and the Human-Centered Design (HCD CoE) Centers of Excellence.

• LACE Explained: PI Planning - May 8, 2024
• SAFe POPM- May 14 + 15, 2024
• Personas: Gain Empathy for Improved Ideation and Implementation - May 23, 2024
• LACE Explained: OKR - June 4, 2024
• Customer Empathy Through Journey Mapping - June 12, 2024
• An Introduction to Human-Centered Design - July 9 + 10, 2024

Learn more about the Centers of Excellence: CCSQ Centers of Excellence