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HCD 202 - Persona-Driven Backlog Prioritization

Overview

The art and science of determining what to build, and when, is often a convoluted process driven by business viability and technical feasibility. But what if prioritization could include what provides the greatest value to our customers?- Persona-Driven Backlog Prioritization. There is a common misconception that design and development are at odds. One prioritizes understanding and the other prioritizes solutioning. Lean, agile, and human-centered design philosophies are meant to be complementary approaches to getting work done. 

Details

  • Duration: 3 hours  

  • Level: Intermediate  

  • Prerequisites: Recommend completion of Foundational Learning Path (FLP) courses HCD 101 Introduction to HCD and LACE Agility Foundations plus HCD 102 Personas: Gain Empathy.

  • Companion Courses: Consider HCD 103 Optimizing Usability with Site Analytics and or HCD 105 Survey Design Best Practices. 

  • Attendee types: All CMS development teams, leaders, SMEs, policy staff, management supporting CMS policy, business, products and services.

  • Class type: Remote w/ interactive and collaborative exercises.

  • Objectives:  Attendees will understand the Kano Method and other techniques for prioritizing backlogs that eliminates stakeholder bias, offers guidance for research planning that provides the best customer value, while supporting effective decision-making through the lens of customer data.

Upcoming Sessions:

 Contact us at HCD@cms.hhs.gov for questions about the training.

Who Will Benefit?

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Certificate for HCD 102

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Related Courses

• HCD 102

• HCD 103

Testimonials
  • "The speakers were entertaining and very knowledgeable. They made the training fun."
  • "The breakout rooms were very beneficial. It helped reinforce the concepts that were being presented."
  • "The exercises were thought-provoking and easy to apply in day-to-day work tasks."
  • "I enjoyed the activities that gave us an opportunity to pilot some of the strategies we were learning."
  • "The exercises were thought-provoking and easy to apply in day-to-day work tasks."


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