QualityNet Slack

What is it? The Jira server integration with Slack allows Jira to securely send notifications about project/task updates to a specific Slack channel. The integration helps connect Jira Server projects to your Slack channels so the whole team has one conversation.

Who is it for? Anyone who has access to QualityNet Slack that needs to view alerts from QualityNet Jira.

Why use it? Relevant information at your fingertips! Give your team members constant, accurate, and up-to-date Jira information about work being done on team projects. Let team members know when you’ve created an issue and its work progression.

How? Contact your QualityNet Jira project admin to configure QualityNet Slack notifications for your respective projects. If you are unaware of who the project admin is for the project you want to receive notifications about, you can request Atlassian team help through the QualityNet Help Desk QualityNet_IT_Services@hcqis.org. You will need to include the following information in your request:
1. Please indicate that the request is for the PM3 Atlassian ADO
2. List the Slack channel(s) where you would like to receive notifications.
3. Include the name(s) of Jira projects from which you’d like notifications.
4. Also include:

• Type and Priority of issues to receive notifications about
• Level of Detail in notification that is desired. Brief or in-depth?
• Indicate when to send notifications:

o Issue creation?
o Assignee update?
o When comments are made?

• • • Include restricted comments?

o When issues transition to a new work stage?

Best Practices
Limit what you request so that only relevant and significant notifications are received.

Any QualityNet Slack member that has a CMS Zoom account can use it to start or schedule a Zoom meeting. Any Slack member can join meetings even if they do not have a CMS Zoom account.
Why use it? Convenience! You can now instantly start and schedule Zoom meetings from any Slack channel, private group, or direct message using the /zoom slash command.
How? First time users, please remember to authorize Zoom during initial use by providing authorization for Slack to your CMS Zoom. When starting a Zoom call in a channel, use @member_username to notify the members whom you would like to invite.

What is it? Get a special email address to send notifications from any service that will show up in your channel of choice. Each integration has its own email address and customizable name and icon. Notifications configured for alerts in Slack Channels can only have hostnames and Internal (non-resolvable) IPs. Below are samples of how the Email app provides value:
• NetIM Alerts can be configured to send up/down alerts to include hostname to send to a defined Slack Channel(s).
• Team Distribution lists/mail boxes within Outlook can send email to a Slack Channel.
• BuildDevOps reporting tools (Splunk, Nagios) can be configured to send alerts to a defined Slack. Channel(s). Alerts frequently contain the hostname and Internal IP of the instance that triggered the alert. This notifies BuildDevOps teams there is an issue with a DevOps instance.
Who is it for? Any Slack user
Why use it? Users or teams can send alerts and notifications to a Slack channel.
How? Open a ServiceNow ticket, assign to HIDS OPS-Tools team, provide the Slack channel(s) where you would like to receive emails.

What is it? GitHub Enterprise app expands GitHub by posting notifications of commits and pull requests to a channel in Slack.
Who is it for? Developers, QA engineers, project managers, release engineers, operations and managers
Why use it? You can now be instantly notified through a Slack channel whenever there is a commit or pull request made in your GHE organization. Notifications can be configured in both the repository and at the organization level.
How? Open a ServiceNow ticket, assign to HIDS BuildDevOps team, and provide the Slack channel(s) where you would like to receive notifications along with your GitHub organization/repo.

What is it? Jenkins Cl app expands Jenkins by posting build start, success, and failure notifications to a channel in Slack.
Who is it for? Developers, QA engineers, project managers, release engineers, operations and
managers
Why use it? You can now be instantly notified through a Slack channel of your Jenkins build results.
How? Open a ServiceNow ticket, assign to HIDS BuildDevOps team, and provide the Slack channel(s) where you would like to receive notifications and please also include the name of your Jenkins Master.

What is it? The Giphy app lets you search a library of animated GIFs and share them in Slack. Once Giphy is installed to your workspace, any member can post GIFs in conversations from the shortcuts menu (lightning bolt icon to left of the message field.) 

Who is it for? Any Slack user

How? In the message field, type /giphy followed by a word or phrase (try /giphy great job). If you don't like a random GIF, click Shuffle to pick a new one. Then, send your GIF.

What is it? New Relic is a tool that monitors applications and servers in the HCQIS cloud. The New Relic integration with Slack allows it to securely send notification alerts (containing sensitive information) to a specific Slack channel. Sensitive information will consist of one host and private IP only.
Who is it for? Developers, QA engineers, operations, and managers
Why use it? You can now be instantly notified through a Slack channel of alerts sent by New Relic.
How? Open a ServiceNow ticket, assign to HIDS OPS APM team, and provide the Slack channel(s) where you would like to receive notifications. Include the name of your New Relic account. Alternatively, New Relic notifications can be requested during your migration to New Relic.

Best Practices
Instead of using a public or team channel, organizations should have a dedicated private Slack channel to access New Relic alerts.