QualityNet IT Services

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QualityNet Atlassian is a collection of collaboration and planning services available to CMS, CMS contractors, and CMS stakeholders. The Atlassian Suite includes the following tools:

  • Jira: A work management system designed around the way software development and Agile teams do work, which provides the ability for individuals and teams to create, manage, and track tasks.  
  • Confluence: A group collaboration and content management tool that provides content spaces with blog and repository functionality.

QualityNet Jira and Confluence are accessed with a user's HARP credentials.

Requesting a QualityNet Atlassian Entitlement

Step 1: If you do not yet have a HARP account or an EIDM or EUA account, register for a HARP ID. For instructions on the HARP registration process, refer to the HARP page.

Step 2: Once the HARP account has been created, log into HARP and request a QualityNet Atlassian entitlement via a HARP User Role. 

    • Select User Roles from the top of the page, and select Request a Role.
    • Select QualityNet Atlassian.
    • Select your Organization.
    • Select a QualityNet Atlassian user role (choose one)
      • Standard Atlassian User
      • Security Official (SO)

Step 3: The organization's Security Official reviews and approves/denies the user role request. You will be notified via email that your request has been submitted, and again when your role has been approved or denied.

Step 4: Log into Jira at https://qnetjira.cms.gov and Confluence at https://confluence.hcqis.org using your HARP credentials.


Accessing Jira and Confluence

Jira and Confluence can be accessed by visiting their direct URLs as listed above, or by navigating to the Okta portal at https://idm.cms.gov.

Step 1: Navigate to https://idm.cms.gov.

Step 2: Log in with your HARP credentials.

Step 3: You will see a page with various tiles for each of the applications you have access to through the Okta portal. Click on the Jira or Confluence tiles to get started.

Note: The Okta portal will log you out after 30 minutes of inactivity. Jira and Confluence both have timeout periods of two hours. If you are logged out of Okta after a 30 minute period of inactivity, you will not be logged out of Jira and Confluence until you have been inactive for two hours in either application. See below for more details.

User Resources


Security Guidelines

Sensitive information stored in Confluence should be protected and accessible only to credentialed, authenticated users.

Types of sensitive content:

  • Security findings and documentation
  • Vulnerability scans
  • System IP addresses and host names
  • Any other information you believe should only be accessible to certain Atlassian users

Personal Health Information (PHI) and Personal Identification Information (PII) should not be published anywhere on Confluence, even on restricted pages.

New Add-Ons for QualityNet Confluence

On May 27, the QualityNet Atlassian Team will make several new add-ons available for use in Confluence. These add-ons will provide new functionality for analyzing the activity of spaces, formatting content, and customizing the look and feel of spaces. Check out some of the key features of the add-ons below, or click the name of each add-on to view it in the Atlassian Marketplace.

Content Formatting Macros

This suite of over 30 easy-to-use Confluence macros gives you the ability to create better, more engaging content. Key features include:

  • Background Color - Change the color of a Confluence page or part of it
  • Tabs - Add tabs to content for better organisation
  • iframe - Display content from webpages within your Confluence page
  • Alerts - Create an alert message for when there's an error from a page load

READ MORE

Elements Spreadsheet

With Elements Spreadsheet, you can create dynamic tables in Confluence pages with formulas, filters, and drop-down lists for your data. Key features include:

  • Embed a spreadsheet on Confluence pages
  • Over 400 formulas, including Vlookup, Countif and Concatenate
  • Formatting, filtering, sorting, drop-down list
  • Custom colors

READ MORE

Page Views

The Page Views add-on allows you to keep track of everyone who visited your pages and blog posts, and which versions they viewed. Key features include:

  • Track page views (including anonymous views) of Confluence pages
  • Track attachment downloads or previews
  • Display details of who visited the page, when, and how many times
  • Display page views of all Confluence pages

*This add-on is available by request only. Please submit a request to the Atlassian Site Administrators if you would like this functionality.

READ MORE

Scroll ImageMap

Scroll ImageMap makes static Confluence images interactive by letting users add multiple clickable regions within them. These regions support mouseover tooltips and can connect readers to Confluence content or external URLs. Key features include:

  • Draw square, circular, and abstract polygonal link regions directly on Confluence images
  • Place multiple links on a single image
  • Link to Confluence or external content
  • Add popup mouseover tooltips to explain your content

READ MORE

Jira BigPicture Update

The Jira add-on BigPicture was recently updated from v7.8.3 to v7.11.8.  This change was made in response to defective behavior that several users reported encountering when using the application, including Program Boards dropping content, as well as issues with administration of the tool from the application’s administration screens.  The update has resolved the issues previously reported, as well as introduced some changes in functionality and the BigPicture user interface (UI) that our users may notice.  Some new functionality introduced to BigPicture since v7.8.3 include:

  • The ability to map a BigPicture milestone to a Jira issue, useful for those leveraging BigPicture’s Gannt functionality for traditional project planning (v7.9.0)
  • The ability to export BigPicture board data to .xlsx format (v7.9.0)
  • Updates to BigPicture’s Gannt and Board modules that improve ease-of-access and navigation around these modules, as well as improved performance (v7.10.0)
  • Re-design and overhaul of BigPicture’s Board module – users will encounter a new look and feel to the “PI Board” in BigPicture’s Board 2.0.  (v7.11.0)
  • Multiple updates and enhancements to BigPicture’s Gantt module (v7.11.0)

QualityNet Jira Version Update

On January 14, 2020, the Atlassian Support Team is upgrading HCQIS Jira from version 7.13 to version 8.5. Below are some highlights of new features and additional functionality users can expect as a result of the upgrade.

Highlights:

  • New priority icons
  • Development info on issue cards
  • Flexible boards
  • Color updates for issue statuses
  • External links open in a new tab

New Priority Icons

We’ve got a lot of feedback about our priority icons not being distinctive or accessible, and we have to agree with that. Finally, after countless hours of designing, user testing, and even looking for inspiration in Egyptian hieroglyphs, we’ve decided on a set of simple and clear icons that will make it easier to distinguish what needs to be done first. Here’s a comparison of old and new icons that you'll be seeing around Jira:

For more information, see Jira Software 8.0 Release Notes.

Development Info on Issue Cards

Tired of having to click on each issue on your board to see the information from your development tools? Now you can add the development tool info directly to your cards by adding the Development field to your Card layout.

Navigate to your board, select Board > Configure > Card layout, and then select Development from the relevant Field name dropdown to add it to your cards. Next time you visit that board, the development information for each issue will be displayed on the cards. You can add or remove the development information for your cards on an individual board basis. For more information, see Jira Software 8.1 Release Notes.

Flexible Boards

You can now resize the ‘Issue details’ panel as you see fit! This was already available on Scrum and Kanban backlogs, but since boards are just a click away... we’ve brought these changes there, too. We’ve also added horizontal scrolling to boards with many columns, just so everything fits nicely, even on small screens. For more information, see Jira Software 8.1 Release Notes.

Color Updates for Status Issues

To bring more consistency between the Jira Server and Jira Cloud applications, and to move another step closer to the new Atlassian Design direction, we’ve updated the colors of issue statuses, notifications, and lozenges. Now, when working with your issues and moving them around, you’ll see the following changes:

For more information, see Jira Software 8.2 Release Notes.

External Links Open in a New Tab

Now, you do not need to right-click every time you want an external link that's added to a Jira issue to open in a new tab in your browser. We've made this option default for external links. However, if you like all links to open in the same tab, you can easily change this in  YourUserProfile > Profile > Preferences > External links. For more information, see Jira Software 8.4 Release Notes.

FAQs

GENERAL  |  ACCESS

General

QualityNet Atlassian is collaboration and planning software available to CMS, CMS contractors, and CMS stakeholders. The Atlassian Suite includes the following tools:

  • Jira: An Agile and software development work management system which provides the ability for individuals and teams to create and manage tasks.
  • Confluence: A group collaboration and content management tool that provides content spaces with blog and repository functionality.

Currently, all CMS staff, and pre-authorized CMS contractors are approved for access by the CMS QualityNet Atlassian Product Manager, Erin.Wolfe@cms.hhs.gov. To request new contracts to access QualityNet Atlassian your CMS representative should contact the Product Owner by email.

Access

For instructions on how to register for a HARP account, visit the HARP page.

Register for a HARP ID. Once the HARP account has been created, log into HARP and submit a user role request.

  1. Log into your HARP account at https://harp.qualitynet.org.
  2. Click on User Roles in the upper right hand corner of the page, and select Request Role.
  3. In step 1 (Select a Program), select QualityNet Atlassian. Click Next.
  4. In step 2 (Select an Organization), select your organization. Click Next.
  5. In step 3 (Select Roles), select the Standard Atlassian User role. (If you are your organization's designated security official, select the Account Administrator SO role.) Click Submit.

You will receive an email that your request has been submitted. Once your organization's security official has approved the request, you will receive an approval email. After you have been approved, visit Confluence or Jira, enter your HARP credentials, and click Login with HARP.

There are two QualityNet Atlassian User Roles. The majority of users will request the Standard Atlassian User role, but a description of all roles is below:

  • Account Administrator SO: This is the role for designated Security Officials for each organization, who are responsible for approving Standard Atlassian User role requests. Request this role only if you have been designated as a Security Official.
  • Standard Atlassian User: This is the role for general QualityNet Atlassian users. This role will allow you to access QualityNet Jira and Confluence.

Log into Jira at https://qnetjira.cms.gov using your HARP credentials.

Log into Confluence at https://qnetconfluence.cms.gov using your HARP credentials.

-OR-

Log into your Okta portal at http://idm.cms.gov and click on the Jira or Confluence tiles.

You will be automatically logged out of Jira and Confluence after a two hour period of inactivity. Your activity in Jira and Confluence is logged separately. For example, you log into the Okta portal (hhtp://idm.cms.gov/) and click the Jira tile to start working in Jira, You then hop over to Confluence to read a notification, and then return to continue working in Jira for over two hours, during which time you have not been active in Confluence. Since you have not been active in Confluence during this time, despite being active in Jira, you will be required to re-authenticate if you want to continue work in Confluence. The same is true for the opposite - if you log into both Confluence and Jira, but are only active in Confluence for two hours, you will need to re-authenticate to access Jira.






System Status
ISSUES REPORTED

Users have reported several issues uploading documents in QualityNet Jira and Confluence. The Atlassian team is working with HIDS Security Engineering to resolve all upload issues. 


Need Help ?
  • QualityNet Jira & Confluence Access questions should be directed to QNetSupport@hcqis.org or 1-866-288-8912 (TRS: 711).
  • For assistance with HARP, please contact the QualityNet Help Desk at qnetsupport@hcqis.org or 1-866-288-8912 (TRS: 711).
  • Find us on SLACK  #help-atlassian
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