Created by Unknown User (ki8431) , last modified on Feb 27, 2019
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Date 31 Jan 2019
Attendees Goals Share best practices and educate people on the benefits of HCD Collaboratively solve problems Help each member be more successful in their role
Discussion
Time Item Who Notes 5min Welcome Upcoming Events
Lean Coffee (Discussion)
Product/Program Roadmap Recruiting Quality Conference Design Ops Outside CoP collaboration Research Ops CoP Format Promotion of UX work/Marketing How do we show complicated road map- portfolio level work Visualization of program portfolio level work Discussion Rob Fay (RF) Our focus onISG Folks working on product/dev teams Remove roadblocks and challenges all of the above have. Shared the new email address for HCD ( hcd@hcqis.org ) and to share with each other: hcd-cop@hcqis.org Switch the time from 1-2pm to 3-4pm to help facilitate a happy hour after Program Roadmap
Leslie (LH)
Eric (ES)
Rob
Maky (MA)
Program Roadmap
EQRS--3 legacy systems road maps Legacy system maintained in conjunction of moving to new system mandates Reports and analytics UI Measure calculator—quality score calculator Communication UX and product planning outside of PI has been very important
Who is in empowered to influence the roadmap
Portfolio Management ( roadmap example) ask Jeromy
(LH)
Dealing with and showing these roadmaps They reorged to reports and analytics, SUI, Calculator (quality scores)
Letting teams come up with their own road maps Dealing with issues surrounding getting off of old tech Bringing features up in the backlogs Problems with dealing with balancing Agile with the longer-term needs
(ES)
Forcing our way into visibility, and framing challenges within business contexts Measuring something at PI events? (RF)
A lot of it boils down to communicationusing SAFE how to move the communication up and down teams after the event is over helping VIPs come up with the roadmaps and visionwhere the rubber meets the road i.e. product teams instead of ux being relegated as a worker bee, they're working arm in arm with the POs PMs etc to help inform and move things forward (MA)
from HQR constant communication between UX and the product teams (ES)
meeting about changes coming through the APImapping user interaction mental models and how they relate to the APIs showing the way we're considering end-user needs (RF)
There isn't visibility for everyoneif it's not everyone's north star, what to make and how to make it so everyone can access it (LH)
does anyone have any good examples of high level, long term roadmaps (MA)
PM3 people may have examples Quality Conference Eric
Maky
Rob
How to represent HCD in Safe! (Eric Smallwood) KPI/ KEI Cost benefit analysis----Metrics Patient over paperwork a year in review (ES)
How to really represent HCD in the SAFE framework
communication strategies what dev teams need KEI's in relation to KPI'slabel for some of the work we're doing articulate the ROI for teams working at this level (MA)
ISG leadership is looking for this information
metrics showing the work we've done and the ROI of implementing this work (RF)
Leaders talking about HCD in context Patients Over Progress Some of the work we're trying to do, from a transformation perspective was seen/heard (ES)
presentation - we're trying on EQR, the end Marketing Maky
Eric
Louis
Matt
(ES)
in the trenches, it's hard to get out of the fray, to share challenges what are other opportunities to get out of the vacuum across all of the other teams? to communicate more broadly with ISG can the CoP help with that? (RF)
one opportunity in creating a COE for CMSare there certain things , regardless of who is involved, stand the test of time and participationsocial media presence UX at CMS establishing a presence (ES)
communicating to the other teams the value being provided to the other teams (RF)
some of what we're trying to do is ease/lubricate all of the communication could we get volunteer participation that represent their LOB?share already made stufftalking about the design system (MC)
the thing that made me a believer in HCD100% of the people couldn't find the reset password button (on a previous project) (RF)
sharing successesanecdotes customer quotes etc. We do have a topic next weekspoke with Aaron Alen about 508he's open to be a guinea pig for a visually impaired person 508 competenceit's the dev team it's us and we have to make sure, or there's some other entity that takes care of it Anyone have the ability to give Aaron permissions to test your 508 stuff!? (ES)
we're always trying to meet 508 we'd be interested in demoing some of the work we've been doing if we can technically do that, we're down I want to run it up the flagpole to make sure it's ok with everyone before I commit. I'll check with management! (Louis Gorres - 508 SME)
I have access to a couple apps within CMS I'll check to see if we can provide what's needed Send me an email and I'll take a look at it Next Community of Practice Meeting
Action itemsUnknown User (ki8431) sample roadmap, speak to Jeremy Smith and Josiane AlagbeRobert Fay follow up on the 508 Compliance with Eric Smallwood, Louis Gorres, and Aaron Allen