This section is designed to provide a quick reference on HCD process and methods. Visit the HCD Process section to learn more.
INITIATE
How Might We...?
Stakeholder Mapping - the What and Why
How to Write an Inspired Creative Brief
IMMERSE
Empathy
Field Observations with Fresh Eyes | Tom Kelley
Customer Journey Maps – the Why and What of Journey Maps (2018)
IDEATE
IDEO: Brainstorming and Other Ideation Techniques | David and Tom Kelley
Course UX Design: 4 Ideation | Chris Nodder, LinkedIn Learning instructor