INTRODUCTION
The three ways that good design makes you happy | Don Norman
How to build your creative confidence | David Kelley
Speed up Innovation with Design Thinking | Guido Stompff
What is Service Design?
INITIATE
How Might We...?
Stakeholder Mapping - the What and Why
SYNTHESIZE
UX Design Basics: Mental Models | Jamal Nichols
How to Make a Mind Map - The Basics?
IDEATE
IDEO: Brainstorming and Other Ideation Techniques | David and Tom Kelley
Course UX Design: 4 Ideation | Chris Nodder, LinkedIn Learning instructor
PROTOTYPE
User Testing: Why & How | Jakob Nielsen
Usability Testing w. 5 Users: Design Process | Jakob Nielsen