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Leading a Mature HCD Practice: Becoming a Change Agent
Whether your team is new to Human-Centered Design or working to mature its existing practices, this course is for anyone who would like to be an effective agent of change in bringing the customer to the forefront of decision making.
During this online training, attendees will learn to champion the value of HCD; to assess a team's maturity; and to implement a strategy that will lead to meaningful change.
Duration: 3 hours
Level: Intermediate
Class type:Remote
Objectives: After attending the remote training, attendees will understand the value of HCD, how to assess the HCD maturity of a team; and how to implement a plan for maturing an HCD practice.
Upcoming Sessions
Contact us at HCD@cms.hhs.gov for questions about the training.