ISG Playbook
APIs
Register now for the first CCSQ HCD Center of Excellence training offerings of 2022!
An Introduction to Human-Centered Design
Gain an introductory understanding of Human-Centered Design (HCD) and some basic methods/activities that can be applied to your role at CCSQ.
January 18 & 19, 2022; 10:00am – 3:00pm EST on both days
Customer Empathy Through Journey Mapping
Learn how to create and use a journey map to communicate insights, engage cross-department team members, and provoke change through the findings in this tool.
February 9, 2022; 10:00am – 3:00pm EST
Survey Design Best Practices
Learn about a survey life cycle, general guidelines and best practices in survey design, and how to avoid common problems while gaining insight with this popular research method. More information and registration coming soon!
March 16, 2022; Time TBD