Human-Centered Design

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Title: Service Blueprinting  
Author: Robert Fay Jul 24, 2020
Last Changed by: Robert Fay May 19, 2023
Tiny Link: (useful for email) https://qnetconfluence.cms.gov/x/TQNDBg
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May 19, 2023 17:42 Robert Fay View Changes
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Jul 24, 2020 12:00 Robert Fay View Changes
Jul 24, 2020 09:21 Robert Fay View Changes
Jul 24, 2020 09:20 Robert Fay  
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External Links (5)
    https://media.nngroup.com/media/articles/attachments/NNg_Se…
    https://www.nngroup.com/articles/service-blueprints-definit…
    https://www.nngroup.com/articles/service-blueprinting-templ…
    https://qnetconfluence.cms.gov/display/HCD/Contextual+Inqui…
    https://qnetconfluence.cms.gov/display/HCD/Journey+Mapping
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