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Date
March 30, 2023
Attendees
Abhi |
Adriana Machado |
Allison Schiller |
Amy Castellani |
Anna Cupito |
Anna Higgins |
Antoine Wright |
Antwyn Jackson |
Benjamin Fischer |
Benton Williams |
Brandy Barnette |
Carol |
Caroline B |
Chelsea Brigg |
Chris Mario |
Chris Oliver |
Chris Teixeira |
Christina Beach-Baumgartner |
Cierra Ostiguy |
Clara Olson |
Courtney Hall |
Craig Hicks |
Dave Giroski |
David Lin |
Deneen Mitchell |
Dianna Christensen |
Douglas Kayser |
Driestie Kafle |
Eric Hayward |
Evette McKinney |
Gretchen Maciolek |
Hamza Abusharakh |
Howard Montgomery |
Hye Sun Lee |
Irene Vailikit |
Jackie Hossler |
Joellen Callahan |
Joey Carver |
Joseph Luff |
Karen Reiner |
Kash |
Katherine Schmitt |
Kevin Hoffman |
Kevin Shaw |
Kiel McLaughlin |
Kimberly Hyde |
Kirsten Hansen |
Lynda Gibson Thomas |
Malinda Kennedy |
Mathais Rechtzigel |
Maureen Minning |
Melanie Marsh |
Michaela Soyland |
Mike Eng |
Mitchell Maffin |
Morgan Shuler |
Nazia Hussain |
Noy Birger |
Pam Drouin |
Panha |
Peter Angeline |
Philip Majewski |
Rachel Lorencz |
Rachel Wingender |
Raga |
Ralph Trautwein |
Robert Fay |
Sara Camnasio |
Sergio Reyes |
Sheriea Waters |
Sonya Alston |
Sonya Shaver |
Steven Taylor |
Stevi Sy |
Suzanne Ankerbrand |
Tabatha Anger |
VCash |
Vidit Majmudar |
Wendy Fong |
Willow Barden |
Topic
Research Operations: Approaches to Recruitment and Knowledge Management
Program
On Thursday, March 30th, the HCD Community of Practice explored research operations through a panel discussion with researchers, digital experts and HCD leaders. Research is the cornerstone of the human-centered design process, but it comes with its challenges. Panelists shared their knowledge and experiences related to recruiting, conducting research, and knowledge management.
The session included topics such as:
- Recruiting research participants,
- Records management,
- Research tools,
- And more!
The panel included:
- Rob Fay (Moderator) - HCD Center of Excellence Lead, Center for Clinical Standards & Quality at CMS
- Pam Drouin - UX Research Lead, Center for Medicaid and CHIP Services (MACFin) at CMS
- Kevin Hoffman - Director of Design, Office of the CTO at VA
- Kimberly Hyde - Senior UX Researcher, Center for Clinical Standards & Quality (iQIES) at CMS
- Antwyn Jackson - HCD/UX Designer, Center for Clinical Standards & Quality (HIDS) at CMS
- Kiel McLaughlin - Senior UX Design Researcher, Center for Clinical Standards & Quality (QPP) at CMS
- Mathais Rechtzigel - Design Technologist, Office of the Administrator, Digital Services at CMS
Resources
What's Next
- HCD Community of Practice on Thursday, June 29 at 1 PM ET: Continuously improve your website by using customer feedback and web analytics: An IRS Case Study
- Please tell us about your experience with the HCD Community of Practice by completing a brief survey.