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Achieving

great outcomes

Great Outcomes with Lean, Agile, and Human-Centered Design


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Overview

There is a common misconception that design and development are at odds. One prioritizes understanding and the other prioritizes solutioning. Lean, agile, and human-centered design philosophies are meant to be complementary approaches to getting work done. 

Learning Objectives

During this online, two-hour training , attendees will learn about a survey life cycle, general guidelines, best practices in survey design, and how to avoid common problems while gaining insights into this popular research method.  During this online, two-hour training co-facilitated by the CCSQ Lean-Agile Center of Excellence (LACE) and the Human-Centered Design Center of Excellence (HCD CoE), attendees will discuss and explore how teams can thoughtfully integrate design and development needs, share responsibility, and achieve a balanced approach to delivery.

Foundational Learning Path (FLP)

Completion of this required introductory course is the first part to achieving HCD proficiency and effectiveness.

Details

  • Duration: 3 hours

  • Level: Intermediate

  • Prerequisites: Recommend completion of Foundational Learning Path (FLP) courses HCD 101 Introduction to HCDHuman-Centered Design and LACE Agility Foundations.Attendee types: All technology professionals, program and business leads supporting agile product development initiatives.

  • Class typeRemote w/ interactive and collaborative exercises.

    Objectives: Understand how CCSQ implements lean, agile, and human-centered design via the SAFe model, recognize the complementary value proposition of lean, agile, and human-centered design philosophies, empower teams to apply an agile mindset when faced with program challenges, apply multiple alternatives for team structures to aid in delivering solutions quickly with low costs and engage with the Centers of Excellence to help programs achieve their objectives. 

 Contact us at HCD@cms.hhs.gov for questions about the training.

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Who Will Benefit?

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Certificate for This Course

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Achieve Your Certification

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To earn a Certificate of Completion from CCSQ’s Human-Centered Design Center of Excellence, participants must complete the full duration of the training course and you will receive a dated and verified Electronic Certificate (PDF). Certificates are sent to your email within two weeks of completion. Time spent learning contributes to your continued education/training tracker and enhancesyour proficiency in Human-Centered Design. Upon completion of your certificate, showcase it on your resume and LinkedIn profile to demonstrate your expertise. 

Duration of learning: 3 hours / 180 mins

Earn your CCSQ HCD certification today and register for upcoming training courses.

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Related Courses

• HCD 102

• HCD 103

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Foundational Learning Path

Although the CCSQ Centers of Excellence offers a broad catalog of short and long-form trainings on lean, agile, and human-centered design topics of interest, CCSQ recommends taking the following core courses so that all employees and contractor-partners gain greater alignment by putting into practice the key principles of these philosophies:

  Agility Foundations (All CCSQ)

  Introduction to Human-Centered Design (All CCSQ)

  Better Together: Achieving Great Outcomes with Lean, Agile, and HCD (ISG Only) 

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