ISG Playbook
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Date
March 30, 2023
Attendees
| Abhi |
Adriana Machado |
Allison Schiller |
| Amy Castellani |
Anna Cupito |
Anna Higgins |
Antoine Wright |
| Antwyn Jackson |
Benjamin Fischer |
| Benton Williams |
| Brandy Barnette |
| Carol |
| Caroline B |
| Chelsea Brigg |
| Chris Mario |
Chris Oliver |
| Chris Teixeira |
| Christina Beach-Baumgartner |
Cierra Ostiguy |
| Clara Olson |
Courtney Hall |
| Craig Hicks |
| Dave Giroski |
| David Lin |
| Deneen Mitchell |
| Dianna Christensen |
| Douglas Kayser |
| Driestie Kafle |
| Eric Hayward |
| Evette McKinney |
Gretchen Maciolek |
Hamza Abusharakh |
| Howard Montgomery |
| Hye Sun Lee |
| Irene Vailikit |
| Jackie Hossler |
| Joellen Callahan |
| Joey Carver |
| Joseph Luff |
| Karen Reiner |
| Kash |
Katherine Schmitt |
| Kevin Hoffman |
| Kevin Shaw |
| Kiel McLaughlin |
| Kimberly Hyde |
Kirsten Hansen |
| Lynda Gibson Thomas |
Malinda Kennedy |
| Mathais Rechtzigel |
| Maureen Minning |
Melanie Marsh |
| Michaela Soyland |
| Mike Eng |
| Mitchell Maffin |
| Morgan Shuler |
| Nazia Hussain |
| Noy Birger |
| Pam Drouin |
| Panha |
| Peter Angeline |
| Philip Majewski |
| Rachel Lorencz |
| Rachel Wingender |
| Raga |
| Ralph Trautwein |
| Robert Fay |
| Sara Camnasio |
| Sergio Reyes |
| Sheriea Waters |
| Sonya Alston |
| Sonya Shaver |
| Steven Taylor |
| Stevi Sy |
| Suzanne Ankerbrand |
| Tabatha Anger |
| VCash |
| Vidit Majmudar |
| Wendy Fong |
| Willow Barden |
Topic
Research Operations: Approaches to Recruitment and Knowledge Management
Program
On Thursday, March 30th, the HCD Community of Practice explored research operations through a panel discussion with researchers, digital experts and HCD leaders. Research is the cornerstone of the human-centered design process, but it comes with its challenges. Panelists shared their knowledge and experiences related to recruiting, conducting research, and knowledge management.
The session included topics such as:
- Recruiting research participants,
- Records management,
- Research tools,
- And more!
The panel included:
- Rob Fay (Moderator) - HCD Center of Excellence Lead, Center for Clinical Standards & Quality at CMS
- Pam Drouin - UX Research Lead, Center for Medicaid and CHIP Services (MACFin) at CMS
- Kevin Hoffman - Director of Design, Office of the CTO at VA
- Kimberly Hyde - Senior UX Researcher, Center for Clinical Standards & Quality (iQIES) at CMS
- Antwyn Jackson - HCD/UX Designer, Center for Clinical Standards & Quality (HIDS) at CMS
- Kiel McLaughlin - Senior UX Design Researcher, Center for Clinical Standards & Quality (QPP) at CMS
- Mathais Rechtzigel - Design Technologist, Office of the Administrator, Digital Services at CMS
Resources
What's Next
- HCD Community of Practice on Thursday, June 29 at 1 PM ET: Continuously improve your website by using customer feedback and web analytics: An IRS Case Study
- Please tell us about your experience with the HCD Community of Practice by completing a brief survey.If you have engaged with the CCSQ HCD CoE over the past year, please take a moment to help us understand how to better serve you in 2023 by completing our Annual HCD Survey.