Human-Centered Design

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An Introduction to Human-Centered Design

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Overview

Human-Centered Design (HCD) is the process we use to understand the people for whom we are writing policies and creating programs and services for at CMS. The successful practice of HCD means we are meeting the mission of CMS: "to ensure that the voices and needs of the populations we represent are present as the agency is developing, implementing, and evaluating its programs and policies." HCD is part of ISG's mission, but it can be applied to any type of work at CCSQ, including products, services, and even policy.  

Learning Objectives

After attending the remote training, attendees will have an introductory understanding of HCD and some basic HCD methods/activities that can be applied to their role at CCSQ. 

  • Speaking the same language as contractors to improve oversight.

  • Provides immediate, actionable tips​ and improves team collaboration and ideation.

Details

Following the six-step HCD process that we use at CMS, the training workshop will introduce you to HCD and reinforce knowledge with activity-based group learning.

  • Duration: 2 Days / 4 hours = total 8 Hours

  • Level: Beginner

  • Prerequisites: None

  • Attendee types: Everyone

  • Class type:Remote w/ interactive and collaborative exercises.

Foundational Learning Path (FLP)

Completion of this required introductory course is the first part to achieving HCD proficiency and effectiveness.

ISG/CMS Foundational Learning Path certification — For All CMS Employees and Contractors of CCSQ who complete the certification of HCD-101 Intro to HCD, LACE's Agility Foundations courses and finally, for all ISG employees HCD 201 Better Together: Achieving great outcomes with Lean, Agile and Human-Centered Design is recommended.

 Contact us at HCD@cms.hhs.gov for questions about the training.


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Who Will Benefit?

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Newbie-learner
Newbie-learner


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Technologist-learner

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Professional-learner
Professional-learner

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Certificate for This Course

Achieve Your Certification

 
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CCSQ’s Human-Centered Design Center of Excellence helps your continuing education with certified training courses and workshopsin preparing you to understand the people for whom you develop policies, products and services.
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To earn a Certificate of Completion from

CCSQ’s

CCSQ’s Human-Centered Design Center of Excellence, participants must complete the full duration of the training course

to

and you will receive a dated and verified Electronic Certificate (

PDF

PDF). Certificates are sent to your email within two weeks of completion

. Once you have earned

. Time spent learning contributes to your continued education/training tracker and enhances your proficiency in Human-Centered Design. Upon completion of your certificate,

list

showcase it on your resume and LinkedIn profile

under ‘Education’

to demonstrate your expertise. 

Duration of learning:

8 hours / 480mins 

 8 hours / 480 mins

Earn

your

your CCSQ HCD certification today and

registrar

register for upcoming

training

training courses.

 


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Related Courses

• HCD 102

• HCD 103

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HCD Testimonials
HCD Testimonials

HCD Testimonials

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Foundational Learning Path

Although the CCSQ Centers of Excellence offers a broad catalog of short and long-form trainings on lean, agile, and human-centered design topics of interest, CCSQ recommends taking the following core courses so that all employees and contractor-partners gain greater alignment by putting into practice the key principles of these philosophies:

•  Agility Foundations (All CCSQ)

•  Introduction to Human-Centered Design (All CCSQ)

•  Better Together: Achieving Great Outcomes with Lean, Agile, and HCD (ISG Only) 

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HCD Testimonials
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Contact
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