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Date
March 30, 2023
Attendees
Abhi |
Adriana Machado |
Allison Schiller |
Amy Castellani |
Anna Cupito |
Anna Higgins |
Antoine Wright |
Antwyn Jackson |
Benjamin Fischer |
Benton Williams |
Brandy Barnette |
Carol |
Caroline B |
Chelsea Brigg |
Chris Mario |
Chris Oliver |
Chris Teixeira |
Christina Beach-Baumgartner |
Cierra Ostiguy |
Clara Olson |
Courtney Hall |
Craig Hicks |
Dave Giroski |
David Lin |
Deneen Mitchell |
Dianna Christensen |
Douglas Kayser |
Driestie Kafle |
Eric Hayward |
Evette McKinney |
Gretchen Maciolek |
Hamza Abusharakh |
Howard Montgomery |
Hye Sun Lee |
Irene Vailikit |
Jackie Hossler |
Joellen Callahan |
Joey Carver |
Joseph Luff |
Karen Reiner |
Kash |
Katherine Schmitt |
Kevin Hoffman |
Kevin Shaw |
Kiel McLaughlin |
Kimberly Hyde |
Kirsten Hansen |
Lynda Gibson Thomas |
Malinda Kennedy |
Mathais Rechtzigel |
Maureen Minning |
Melanie Marsh |
Michaela Soyland |
Mike Eng |
Mitchell Maffin |
Morgan Shuler |
Nazia Hussain |
Noy Birger |
Pam Drouin |
Panha |
Peter Angeline |
Philip Majewski |
Rachel Lorencz |
Rachel Wingender |
Raga |
Ralph Trautwein |
Robert Fay |
Sara Camnasio |
Sergio Reyes |
Sheriea Waters |
Sonya Alston |
Sonya Shaver |
Steven Taylor |
Stevi Sy |
Suzanne Ankerbrand |
Tabatha Anger |
VCash |
Vidit Majmudar |
Wendy Fong |
Willow Barden |
Topic
Research Operations: Approaches to Recruitment and Knowledge Management
Program
On Thursday, March 30th, the HCD Community of Practice explored research operations through a panel discussion with researchers, digital experts and HCD leaders. Research is the cornerstone of the human-centered design process, but it comes with its challenges. Panelists shared their knowledge and experiences related
The panel shared knowledge, paths to success, contribute advice, and provide contextual experiences. You will learn about approaching, conducting, recruiting, using methods and building organizational research for strong knowledge management.
. Research is the cornerstone of the human-centered design process yet we are challenged by how to recruit, conduct research, and share insights while navigating sensitive records management (PII) and organizational challenges.to recruiting, conducting research, and knowledge management.
The session included topics such as:
- Recruiting research participants,
- Records management,
- Research tools,
- And more!
The panel will discuss and share knowledge, paths to success, contribute advice, and provide contextual experiences. You will learn about approaching, conducting, recruiting, using methods and building organizational research for strong knowledge management. This session is highly suitable for working practitioners, team leaders and leadership.
The panel includesincluded:
- Rob Fay (Moderator) - HCD Center of Excellence Lead, Center for Clinical Standards & Quality at CMS at CMS
- Pam Drouin - UX Research Lead, Center for Medicaid and CHIP Services (MACFin) at CMS CMS
- Kevin Hoffman - Director of Design, Office of the CTO at VA VA
- Kimberly Hyde - Senior UX Researcher, Center for Clinical Standards & Quality (iQIES) at CMS
- Antwyn Jackson - HCD/UX Designer, Center for Clinical Standards & Quality (HIDS) at CMS CMS
- Kiel McLaughlin - Senior UX Design Researcher, Center for Clinical Standards & Quality (QPP) at CMS CMS
- Mathais Rechtzigel - Design Design Technologist, Office of the Administrator, Digital Services at CMS
Topics may include:
Resources
Resources
What's Next
- HCD Community of Practice on Thursday, June 29 at 1 PM ET: Continuously improve your website by using customer feedback and web analytics: An IRS Case Study
- Please tell us about your experience with the HCD Community of Practice by completing a brief survey.If you have engaged with the CCSQ HCD CoE over the past year, please take a moment to help us understand how to better serve you in 2023 by completing our Annual HCD Survey.