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| OverviewUnderstanding your customers is foundational to human-centered design (HCD). How do you create a shared understanding of your customers across a team and leverage customer research? Personas, a fictitious yet realistic representation of your target customers, can help you do just that. Learning ObjectivesDuring this online training, attendees will learn the benefits of using personas to drive creativity in their roles at CMS or the QNet Community. They will finish the course with the skills needed to use personas to develop empathy for their customers and power ideation for product features and customer experience improvements. Details |
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To earn a Certificate of Completion from CCSQ’s Human-Centered Design Center of Excellence, participants must complete the full duration of the training course and you will receive a dated and verified Electronic Certificate (PDF). Certificates are sent to your email within two weeks of completion. Learning time counts towards your Education/Training Tracker, credibly builds your expertise in Human-Centered Design and once you have earned your certificate, list it on your resume and LinkedIn profile. Duration of learning: 4 hours / 240 mins Earn your CCSQ HCD certification today and registrer for upcoming training courses. |
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