Date
March 27, 2020
Attendees
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| Uncover Problems and Discover Opportunities with Usability Testing |
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Case Study
Deck
HCD CoP_Usability Testing_03272020.pdf
Video
https://meetings.cms.gov/orion/playback.do?RCID=07baf1a8dfcde95b7e7fc1e034b1648f
Action Items
- Contact Gregory S to explore becoming more involved with the CoP by leading a program; CoP participants have expressed interest in a wide-range of topics, such as case studies, interaction design, usability testing, visual design, and more.
Contact
March 27, 2020 Usability testing helps to evaluate a product or service by testing it with real people. During a usability test, participants will try to complete typical tasks while observers watch and listen. The goal is to uncover any usability problems, obtain qualitative and quantitative data, and determine participant satisfaction with the product. What does this look like in the real world?
The program included - What is a usability test, and why are they useful?
- Mini-case studies including background, key findings, and challenges
- Best practices and principles based on real-world experiences
Session SpeakerLapedra Tolson from QPP presented a mini-case study from recent work with QPP. |
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| Resources |
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ISG Playbook
APIs