Page History

Adam, Program Manager (Huge)

• Responsible for 3 UX and design teams for QPP
• Web Interface (submission mechanism), Performance Feedback and Scoring Team, Analytics & Reporting Team (Internal dashboard and data modules)
• Almost been 2 years and no real issues

Glennette Clark (QPP)

• Primary work on Claims data and getting feedback on their data needs
• Working with Huge
• Does DC UX Camps – next one in January

Sara Neel

• UI/UX designer and developer on redesigning QualityNet.org, HARP and iQIES application redesign

Leslie Flaherty,  Patients over Paperwork 

• Meeting with customers to create journey maps and what needs to be implemented
• Pilot in OIT – Completed development life cycle journey maps
• HCD approach for CMS employee on-boarding to improve experience
• Problem: getting clearance for external publication

Recap of last month:

• • HCQIS HCD HipChat channel for communication
  • Open to everyone and a place for sharing UX tips, articles, resources, etc.
  • https://hipchat.hcqis.org/chat/room/261
  • HCD Toolkit Updates
  • Tip sheet fo Metrics can be found here: https://qnetconfluence.cms.gov/pages/viewpage.action?spaceKey=Library&title=Human-Centered+Design+(HCD)+Toolkit
  • HCQIS Library Updates
  • HCD Process graphic can be found here: https://qnetconfluence.cms.gov/display/Library/Human-Centered+Design+(HCD)+Toolkit
  • It is the HCD Process that CMS follows

Primarily focused on:

• HCD Pilot Training sessions for everyone in CCSQ and how they can use it in their work,
• CoP will move into HCD Center of Excellence and part of the HCD Charter,
• Working and analyzing design systems across all LOBS and Design.CMS.gov and see if there is value in creating a HCQIS design system
• Looking at a service to improve for CCSQ - looking at personas and see if there is an enterprise persona that overlaps. Will be doing journey map workshops and create a service blueprint.

Upcoming Events

Customer Experience (CX) Innovation in Public Sector: 9/12/18, 5 PM to 8 PM - https://www.surveygizmo.com/s3/4441517/Sept-12-Digital-Exchange-Registration

Design Thinking DC Meetup Group - Fall Summit 2018

: 9/28/18, 12:

30 PM to 6 PM - https://www.meetup.com/Design-Thinking-DC/events/252164588

REcon 18: Designing the Future of Research

: 10/20/18,

 9AM - 7PM - http://www.recon18.com

DesignOps Summit

2018 11/7-9/18 -

• Responsible for making Design.CMS.gov more robust for CMS
• Contact information: sophia@adhocteam.us
• History
  • Elements were out of date and didn't take accessibility into account
  • style guides not easily extensible
  • Created for consistency, promote 508 compliance, responsive web design and to make development faster
  • Serve as a living source of truth for UI standards
  • Design system: one stop shop for code for design patterns and documentation for things we use on a regular basis
  • Haven't been tested as a web design system
    • Individual components have been tested in different applications
• Governance
  • Constantly being updated and modified and primarily been driven by AdHoc
  • Anyone can contribute by Github PRs and has a "Code of Conduct" guideline
  • There is a AdHoc team that manages pull requests and contributions from Github
  • Has not been a lot of outside contributions
• How to use the system
  • Meant to be consumed by any technical stack
    • Have to manually update design system when there are updates
  • You don't have to use the whole system if you don't want to
    • Can just use packages by need - core, layout, etc.
• Where do you go from here?
  • Should be a living standard
  • Everyone should be helping Design.CMS.gov to improve and evolve
• Questions
  • Sara Neel: Recommendation for date ranges for iQIES
  • Eric Smallwood: Needed date range for HQR
  • Intent to support Angular, React and Plug(?)
  • Is Assets.Design.CMS being used?
  • Atomic Design
  • PM3 (Carol Kramme) - are you considering service patterns as the British (and Canadian) government digital service teams are doing? (more info here: https://designnotes.blog.gov.uk/category/service-patterns/, and https://medium.com/@davislevine/service-design-patterns-930203c8df37.)
• Goals
  • Wants it to be what drives most CMS designs
  • Serve as a best practice documentation
  • Help unify the experience on CMS

https://rosenfeldmedia.com/designopssummit2018

• Design Studio Prep
• Have a Design Studio when you're starting from "ground zero" (early in the design process)
• Usually 1.5-2 hrs
• Participants: researchers, designers, BAs, developers, POs, etc. 
• The more diverse, the better to get everyone's perspectives
• Materials: pens, papers, web conferencing software, smartphone
• Document end results (photos)
• Design Studio
• Design Prompts
• Design tasks all written in user story formats (follows Agile process)
• Sketching 
• Take photos after sketching session and email to facilitator
• Share sketches of each participants
• Explains their sketches, why they made design decisions, etc. and get feedback
• Have an ice breaker if there is a resistance amongst participants*
• Design discussion
• Drive initial wireframes and design decisions
• Additional Resources
  • https://uxmag.com/articles/participatory-design-in-practice
  • https://www.nngroup.com/articles/facilitating-design-studio-workshop
  • http://www.uxbooth.com/articles/design-studios-the-good-the-bad-and-the-science/
  • https://jpattonassociates.com/wp-content/uploads/2015/03/design_studio_quickref.pdf

We Need Your Help

• Complete quarterly metrics survey
• Personas - point person to get this information?
• Design / code examples - point person to get this information?