explored research operations through a panel discussion with researchers, digital experts and HCD leaders. Research is the cornerstone of the human-centered design process, but it comes with its challenges. Panelists shared their knowledge and experiences related to recruiting, conducting research, and knowledge management. The session included topics such as: - Recruiting research participants,
- Records management,
- Research tools,
- And more!
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Session PanelistsRob Fay (Moderator) - HCD Center of Excellence Lead, Center for Clinical Standards & Quality at CMS Pam Drouin - UX Research Lead, Center for Medicaid and CHIP Services (MACFin) at CMS Kevin Hoffman - Director of Design, Office of the CTO at VA Kimberly Hyde - Senior UX Researcher, Center for Clinical Standards & Quality (iQIES) at CMS Antwyn Jackson - HCD/UX Designer, Center for Clinical Standards & Quality (HIDS) at CMS Kiel McLaughlin - Senior UX Design Researcher, Center for Clinical Standards & Quality (QPP) at CMS Mathais Rechtzigel - Design Technologist, Office of the Administrator, Digital Services at CMS |