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Mark your calendars for Thursday, March 31 at 1:00 pm ET for CCSQ HCD Community of Practice: Championing the Value of HCD in Government. Learn and discuss:

• Defining

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Despite the expectations for federal agencies to become more user-friendly and customer-focused, human-centered design (HCD) often feels like it is left on the cutting room floor due to pressing deadlines, tight resources, and other constraints. The mandate is clear—from both customers and executive orders—yet we still face challenges when it comes to “selling” the value of HCD and related methods at the enterprise and product levels.  

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• Explore ways to champion the value of HCD
• Reflect on common rebuttals, like HCD takes too much time
• Define success with a human-centered lens
• How to handle common rebuttals about HCD
• Compelling Co-create meaningful answers to why HCD helps governmentLearn about tools and resources to help you make a case for HCD

Find Zoom info and other details on the HCD CoE space: https://qnetconfluence.cms.gov/display/HCD/Community