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id	QNet Slack

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title	About

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Slack is the replacement for HipChat. It is a digital based collaboration platform that allows you to connect with individuals as well as groups within the HCQIS Community using a variety of different methods including: Channels, Direct Messaging, Voice Calls, Screen Share, File Sharing and more.

Slack is HARP integrated, thus leveraging a different user account than what is currently used to access the QualityNet Atlassian tool suite. If you plan to use QualityNet Slack, you must obtain a HARP ID and submit a request for a QualityNet Slack user role. The Security Official within your organization will review and approve the request.

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Who Can Request Slack?

Getting Started

View the Slack 101 Training Event recording at #help-slack.
Join #announcements-slack channel to learn of new apps or features to improve your experience.
Join #hcqis-service-interruption to get updates in the event a HCQIS service interruption is being experienced.
To install a desktop version of SLACK on CMS laptops, please call or submit an email request to the CMS IT Service Desk to install the software.
- E-mail: CMS_IT_SERVICE_DESK@cms.hhs.gov
- Phone: 410-786-2580 or 1-800-562-1963

Currently, CMS Federal users and organizations that were using QualityNet Atlassian are loaded into HARP. Users log in to HARP and request the Slack user role.

CMS CCSQ contracts can request the use of QualityNet Slack by submitting a request via email with business justification to the CMS POC: Erin Wolfe. Once approved, the organization will be loaded and users can start requesting access.

QUICK START GUIDE

This briefly and succinctly describes the essential steps to getting started with Slack

Step 1:

Register for

Register for a HARP ID. For instructions on the process, refer to

the

the HARP page.

Step 2: Once the HARP account has been created, log into HARP and request a QualityNet Slack user role. Follow the instructions below

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to submit this request. Note, your organization needs to have a Security Official identified before users can join.

Step 3: The organization's Security Official approves the user role request.

Step 4: User can access Slack via https://hcqis.slack.com using HARP credentials.

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	Role

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title	REQUESTING THE SLACK USER ROLE

Once you have created your HARP account (For instructions on the process, refer to the HARP page), or if you have an EIDM account, the next step is to request the QualityNet Slack User role. Expand the steps below to view the process.

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title	Step 1: Go to https://harp.qualitynet.org/ and log in to your HARP account which will take you to your User Profile. From there, select “User Roles”

Go to https://harp.qualitynet.org and log into your HARP account.

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title	Step 2: Request a role

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title	Step 3: Select the QualityNet SLACK Program.

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title	Step 4: Select your Organization.

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title	Step 5: Select the Slack Member role.

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title	Step 6: You will be notified via email when your role has been approved.

Once your role has been approved by your SO, you will then have access to Slack.

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title	Getting Started

View the Slack 101 Training Event recording at #help-slack.
Join #announcements-slack channel to learn of new apps or features to improve your experience.
Join #hcqis-service-interruption to get updates in the event a HCQIS service interruption is being experienced.
To install a desktop version of SLACK on CMS laptops, please call or submit an email request to the CMS IT Service Desk to install the software.
Phone: 410-786-2580 or 1-800-562-1963
E-mail: CMS_IT_SERVICE_DESK@cms.hhs.gov

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Resources

User Resources

Slack 101 Training (PPT. Download and watch in presentation mode)
Slack Channel Naming Guide (PDF)
Slack Etiquette Guide (PDF)
Slack Quick Reference Guide (PDF)

Security Guidelines

SLACK users must follow the HCQIS Rules of Behavior and Securit y policies at all times.

PHI/PII shall never be shared within Slack. If this occurs, a Security Incident should be opened immediately.

Slack users shall be mindful of the type of content that is made publicly Vs. within private channels.

Slack is available on mobile devices. However, users should NOT download files on personal mobile devices as this may violate HCQIS CFE policies.

ONLY CMS approved SLACK application (plug-ins) will be made available. To request an application please follow #app-requests on your Slack Dashboard

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title	User Resources

Slack 101 Training (PPT. Download and watch in presentation mode)
Slack Channel Naming Guide (PDF)
Slack Etiquette Guide (PDF)
Slack Quick Reference Guide (PDF)

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title	Need Help ?

Please contact the HIDS Slack team via email at HCQIS-Ops-Tools@hcqis.org with any Slack-related questions.

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title	FAQs

FAQs

GENERAL | ACCESS | WORKING IN SLACK | SLACK & ATLASSIAN

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	General
	General

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title	General

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title	What is Slack?

Slack is the replacement for HipChat. It is a digital based collaboration platform that allows you to connect with individuals as well as groups within the HCQIS Community using a variety of different methods including: Channels, Direct Messaging, Voice Calls, Screen Share, File Sharing and more. Learn more about Slack here.

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title	Who will be granted access to Slack?

Currently, CMS Federal users and all users of organizations currently approved in HARP for Slack can immediately request a Slack user role. All other CMS CCSQ contracts can request use of QualityNet Slack with business justification to CMS (Erin/Greg).

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title	Will the QualityNet instance of Slack integrate with the Office of Information Technology (OIT) instance of slack?

There is the possibility to have shared channels between the QualityNet and OIT instances of Slack in the future; however, the initial delivery of QualityNet Slack will not include shared channels across CMS.

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	Access

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title	Access

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title	How do I register for a HARP account?

For instructions on how to register for a HARP account, visit the HARP page.

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title	How do I request access to Slack?

Register for a HARP ID. Once the HARP account has been created, log into HARP and request a QualityNet Slack account via a HARP User Role. For instructions on this process, visit the HARP page.

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title	How do I log into Slack?

From your PC web browser:

Browse to https://slack.com/downloads/windows
Download, install, then enter "hcqis.slack.com" address and login with your HARP ID and password

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Windows | Downloads

Download Slack for free for mobile devices and desktop. Keep up with the conversation with our apps for iOS, Android, Mac, Windows and Linux.

From your Android:

Download Slack on your phone. Find it at your app store and follow the steps or link from here: https://slack.com/downloads/android or https://slack.com/downloads/ios.
or Find Slack in the Google Play store.

Tap Install

Tap Install.
Tap the Slack icon to launch the app.
Log into Slack at https://hcqis.slack.com using your HARP credentials.
Note:Having trouble downloading or running Slack? See if your device meets the technical requirements for Slack apps.

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title	Working in Slack

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title	What Slack training resources are available to me?

There are many ways in which HCQIS Slack users can get training and help on learning Slack and getting the most out of the tool. Options include:

Slackbot: This is a tool to assist on how to do something in Slack by asking Slackbot a question or entering keyword(s). Slackbot will provide an answer or suggest articles from the Slack Help Center.
Slack Foundry: This is a training app for Slack installed on the HCQIS instance of Slack. It provides integrative tutorials to help your team get the most out of slack.
Slack Tips: Learn how your team can get more out of Slack. Review documented tips on topics ranging from Slack Basics to Cross-Functional Collaboration.
Slack Channels: Send questions and comments to the HCQIS Slack team via the following Slack channels: #help-slack and #announcements-cms-hcqis

The following training resources are also available:

Slack 101 Training (PPT. Download and watch in presentation mode)
Slack Channel Naming Guide (PDF)
Slack Etiquette Guide (PDF)
Slack Quick Reference Guide (PDF)

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title	How many participants can join a Slack call?

The maximum call participants are 15. For more information on making a call in Slack, visit the Slack help center here.

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title	Where are the recordings of calls stored in Slack?

Recordings or transcriptions of calls are not recorded or stored in Slack. For more information, visit the Slack help center here.

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	Hipchat
	Hipchat

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title	Slack & Atlassian

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title	Will QualityNet Slack integrate with QualityNet Atlassian like HipChat did?

Slack has the ability to integrate with Atlassian in the future; however, the initial delivery will not provide direct integration.

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title	Service Status

QualityNet Slack is currently:

Status

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title	Operational

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title	Need Help ?

Please contact the HIDS Slack team via email at HCQIS-Ops-Tools@hcqis.org with any Slack-related questions.

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QUICK START GUIDE

User Resources

Security Guidelines

FAQs